Month: September 2018

How Much to Budget for IT Spending

As we talked with our clients during our bi-annual meetings, the question again came to mind – How much should a small business budget for IT spend?

Questions to Ask

How will IT change competition in our industry?

In today’s marketplace keeping an edge above the competition can make or break the future of your business. If local customers are looking for a feature or product that you cannot provide they will look online and find it.

What will it take to exceed our customers’ expectations in a digital world?

With a broad landscape of choices available to them, what will make local businesses shine is deep customer engagement. Customer relationship management, targetted automated contact, and the consistently good products and services that technology can help provide to make this possible.

How will IT improve our operations?

Every industry now has specific software to manage the flow of business to provide repeatable and trackable results. The addition of industry-specific hardware takes the guesswork out how things get done right.

Who is accountable for IT?

Are you paying an employee or worse a manager to spend time fixing IT problems? It is always best to hire someone who is better than they are at these kinds of tasks so that they can be freed up to do what you hired them for. There are also limits to everyone’s knowledge in an alternate field, so having a next level IT provider will save headaches and downtime.

Are we comfortable with our level of IT risk?

Risks include cybercrime, downtime, employee theft, and many other possibilities. Having an IT provider with an eye for security can mitigate these risks and help eliminate the others that you never knew existed.

Boiling IT Down

According to the online studies that are out there small to medium businesses should be looking to spend around 4.1% and up to 6.9% for the smallest companies. That number has been growing about 8% year over year for the past few years. However, regardless of amount of spending, if technology investments aren’t made and used wisely, it will be reflected in that company’s returns and productivity.

Farmhouse Networking provides a free network evaluation that includes a full inventory of technology assets and 5-year technology budget.

I just saved a bunch of money on my…

… Phone Service

Farmhouse Networking has been looking into expanding the ways that we serve our customers. After having a major global Voice-over-IP provider reached out to us, taking a long look at their product offering, and looking at the current phone bills of a few of our clients – we have decided to resell their internet-based telephone services. So what does that mean for you:

Business Class Phones.

Our customers will get the option to purchase or lease VoIP phones from the top manufactures. These include options for wireless phones and cordless headsets.

Limitless Features.

All the features that you have come to expect from quality telephone service are here in our new hosted system and we are also able to provide telephone service to your existing on-premise phone systems. There are also some other exciting features to keep business running like cellphone fail-over if the power ever goes out again.

Simple Pricing.

After reviewing several phone bills from the local internet and telephone providers, Farmhouse Networking has developed a simplified pricing structure with all the usual features a business needs. It is based on the number of phone lines with unlimited minutes within the United States.

Get Started Today.

All we need is a copy of your current phone bill to start seeing if we can save you a bunch of money too. Send one now!

Celebrating 3 Years of Serving Grants Pass

It is official – the month of September marks three years in business for Farmhouse Networking. We have been truly blessed by God to have been able to serve the Grants Pass and surrounding business communities by providing exceptional IT managed services. We look forward to many more years of giving you the highest level of support possible so that you can focus on getting business done. With this anniversary we plan on rolling out some enhancements to our monthly service offerings:

Enhanced Monthly Maintenance

Standard Maintenance: For those who are not current managed clients, these basics have always been a part of our service offering:

5-year Technology Plan & Budget
Full Network Inventory
Hard Disk Checkups (Bi-Monthly)
Hard Disk Defragmentation (Monthly)
Temporary File Cleaning (Weekly)
Anti-Virus Software (Constant Monitoring)
Operating System Updates (Weekly)
Error Log Monitoring (Constant Monitoring)
Power Settings Management (Constant Monitoring)
Windows Services (Constant Monitoring)

Continued Improvements: Over the past 3 years we have also added the following features to our service at no additional costs:

Ticketing System Portal
Email Support to Create Tickets
Security Incident Response Plan
Vendor Information Tracking
Third-Party Software Updates (Monthly on Firefox, Chrome, Acrobat Reader, ….)
Email Blacklist Checking (Daily)
Warranty Checking (Monthly on All Major Brands)
Operating System Intrusion Detection (Constant Monitoring)
Support for MacOS & Linux (Constant Monitoring)
Server Applications (Constant Monitoring)
Hardware Events (Constant Monitoring)

Enhancements to Come: In September, we will be adding these new exciting features to our service:

DNS filtering – this will further protect your network from external threats by stopping accidental surfing to malicious sites. It also can increase productivity and network speeds by limiting wasteful frivolous surfing during company time.
Dark Web Scan – Each monthly client will have the “Dark Web” scanned to see if any email addresses connected to the company have been involved in a previous password breach.
Weekly Security Newsletter – Farmhouse Networking is partnering with a national security non-profit to deliver up-to-date news and information about how to stay safe online. These weekly newsletters will be packed with valuable information and delivered to everyone in your organization.

As our service offering has expanded, we have deepened our ability to monitor our customers networks to proactively respond to alerts before they become problems. We have continued to add levels of protection to make sure that our clients systems are safe from the ever-expanding list of threats. All this has been done at no additional cost, despite inflation, up to this point. To continue offering this high level of service, Farmhouse Networking is making a couple small changes to its prices that will be effective September 1^st, 2018.

Monthly Maintenance Clients – our services are based on a per device basis and the cost per workstation will be $25 per month for remote maintenance and $50 per month for full service maintenance. All other prices will remain the same for every other device on the network. This will only effect clients whose contracts are renewing after September 1^st, 2018 – any renewed before that will keep their prices the same for the next 12-month term.
Small Business Clients – those who do not have a server and have less than 5 workstations, our hourly rate will be $80 per hour for on-site service and $40 per hour for remote service (billed in 15-minute increments). That is only $10 more for on-site support and $5 more for remote support.
Standard to Medium Clients – those with a server or more than 5 workstations, our hourly rate will be $120 per hour for on-site service and $60 per hour for remote service (billed in 15-minute increments). That is only $10 more for on-site support and $5 more for remote support.
Tier-3 Clients – those technology companies that utilize our advanced expertise to better serve their clients, our hourly rate will be $40 per hour for remote service (billed in 15-minute increments). That is only $5 more for remote support.
Charity Clients – those non-profits that pay for support, our hourly rate will remain at $70 per hour for on-site service and $35 per hour for remote service (billed in 15-minute increments).

For all our monthly maintenance clients, we will be calling to schedule our semi-annual meeting to check-in with you during the month of September. At that time we will be performing another network inventory to insure that all network assets are covered properly under your current contract. We cannot thank all our clients enough for your continued use of our IT services. We look forward to continuing to serve you.

Know the state of your flocks,
and put your heart into caring for your herds,
for riches don’t last forever,
and the crown might not be passed to the next generation.
After the hay is harvested and the new crop appears
and the mountain grasses are gathered in,
your sheep will provide wool for clothing,
and your goats will provide the price of a field.
And you will have enough goats’ milk for yourself,
your family, and your servant girls.
Proverbs 27:23-27