Outsourced MSP support is a white-label partnership designed for managed service providers who need additional technical capacity, specialized expertise, or coverage during planned or unplanned gaps in staffing. Whether you are a solo operator who cannot take a vacation without your phone ringing, a growing MSP hitting a skills ceiling on complex escalations, or a firm that wants to expand its service offering without adding headcount, we operate as an invisible extension of your team – under your brand, inside your systems, with your clients none the wiser.

Never. Every MSP partnership begins with a mandatory NDA that protects your client list and explicitly prohibits any direct solicitation of your clients. Your client relationships belong to you. We are here to support your business, not build one at your expense. This is non-negotiable and applies to every engagement regardless of size or duration.

We operate entirely under your brand. When we answer tickets, handle calls, or interact with your clients in any capacity, we present as your team. Your clients see your company name, your branding, and your service identity. The relationship between your MSP and Farmhouse Networking is never disclosed to your end clients unless you choose to disclose it yourself. Full white-label operation is standard on every engagement.

Our team handles the escalations that stump junior and mid-level technicians – complex server infrastructure issues, advanced network troubleshooting, difficult migration scenarios, security incidents, and compliance-related technical work including HIPAA, PCI DSS, and CMMC. We also bring specialized capabilities that most small MSPs do not have in-house: penetration testing and vulnerability assessments, SIEM monitoring, on-premises AI infrastructure deployment, and managed RMM automation. If your team is spending hours on a ticket that should have been resolved in thirty minutes, that is exactly the kind of work we are built for.

You are in control of the workflow. You can send us specific escalated ticket types – your tier-2 or tier-3 work – while your team handles tier-1 volume. Or you can give us access to your ticketing system and we work tickets directly alongside your team. We adapt to your existing process rather than requiring you to rebuild around ours. The handoff is as visible or invisible as you want it to be.

We work with ConnectWise, Datto, SuperOps, NinjaRMM, and Syncro. Our Managed RMM service covers the full range of what that involves – managing your RMM platform on your behalf, running automations, handling patching and alerting, building custom policies, and writing scripts for specific client needs. If your team is not getting the full value out of your RMM tooling because no one has the time or expertise to configure it properly, we take that on. Managed RMM is priced based on the number of assets under management.

The full scope of our service offering is available for MSP resale. This includes penetration testing and vulnerability assessments, SIEM monitoring, cybersecurity services including endpoint protection and email security, HIPAA, PCI DSS, and CMMC compliance services, Microsoft 365 and Google Workspace management, cloud migration and support, on-premises AI infrastructure deployment, and managed RMM. If a client of yours needs a service your team does not currently deliver, we can deliver it under your brand rather than you losing that revenue or referring the client elsewhere.

Yes – and this is one of the most practical reasons MSPs engage us. If you are taking time off, covering a staff member’s leave, or dealing with an unexpected departure, we step in and handle your workload under your brand with no disruption to your clients. Remote coverage is available nationally. On-site coverage for your clients is available for MSPs whose clients are located in Oregon and Northern California. When your team returns, we provide a full handoff so continuity is maintained.

We document everything that occurs during a coverage period – tickets worked, resolutions applied, any open items requiring follow-up, and any patterns worth flagging for your team’s awareness. When your team comes back, they pick up with full context rather than walking into a backlog of unresolved issues and no history. Clean documentation of your clients’ environments is part of how we operate regardless of engagement type.

The first step is a conversation to understand your current tooling, your client base, the types of work you need support with, and your preferred workflow. From there we execute the NDA, establish access to your systems – your RMM, ticketing platform, and documentation tools – and align on how escalations and handoffs will work in practice. For vacation or coverage engagements, we recommend a brief overlap period before you disconnect so any questions about specific clients or environments can be addressed in real time. The onboarding process is designed to be low-friction – your clients should not notice any change.

Yes. Unexpected departures – resignations, medical leave, terminations – create the same coverage gap as a planned vacation, often with less preparation time. We can engage quickly for these situations and maintain continuity for your clients while you recruit or reorganize. Because we work inside your existing systems and under your brand, there is no client-facing disruption during the transition.

We offer two pricing structures. A per-ticket and per-project model works well for episodic engagements – escalation support, vacation coverage, or specific project work. A monthly retainer model covering a defined number of hours works better for ongoing staff augmentation or consistent overflow support. Managed RMM is priced separately based on the number of assets under management. We scope and quote based on your specific situation during the initial conversation – there is no one-size pricing because MSP needs vary too widely for that to be meaningful.

No. We work with solo operators, small MSPs with a few technicians, and larger firms with established help desks. The engagement simply looks different depending on your size and what you need. A solo operator typically needs full coverage capability and escalation depth. A larger MSP typically needs specialized technical skills or overflow capacity at peak periods. We adapt to both without issue.

Remote support is available nationally – we can handle tickets, manage RMM environments, and provide technical support for your clients regardless of where they are located. On-site support for your clients is available in Oregon and Northern California. If your MSP operates primarily in those regions, we can provide a full-service partnership including field work. Outside that geography, the engagement is remote-first with on-site work handled through your own field resources.

Fill out the quote request form on this page. We will schedule a conversation to understand your situation, discuss the engagement structure that fits your MSP, and put together a proposal. The conversation is free and there is no obligation to proceed.