Frequently Asked Questions (FAQ) on Our Support:
What Services Does Farmhouse Networking Offer?
We have divided our service offerings into several catagories for ease of access:
- Managed IT Services – Technology Consulting, Network Management, Asset Monitoring & Proactive Maintenance
- Cloud Computing – Email Hosting, File Sync & Share, Cloud Migration & Server Virtualization
- Cyber Security – Physical Access, Encryption, Network Segmentation & Vulnerability Assessment
- Compliance – Fully Compliant Business Associate, HIPAA HITECH, PCI 3.1 & Policy Creation
- Backup & Disaster Recovery – Managed Antivirus, Cloud Backup, Offsite Storage, Redundancy & Recovery Procedures
*** We also provide co-managed IT and white label Tier-3 support for local companies with on-site IT administrators, other network support companies, and computer repair shops both on-site and remotely. ***
Remote Support for Windows
Farmhouse Networking provides premium remote support to Windows OS-based workstation and server users all over the United States. If asked to download our support tool, click on the link below and run the application to begin the process.
Remote Support for Mac
Farmhouse Networking provides premium remote support to MacOS-based workstation and server users all over the United States. If asked to download our support tool, click on the link below, open the archive, and run the Agent-MacOSx package to begin the process.
What Areas Does Farmhouse Networking Serve?
Farmhouse Networking has its home office in Grants Pass, Oregon with a satellite office in Eagle Creek, Oregon. We serve the surrounding areas of Clackamas, Gresham, Salem, Eugene, Medford, Brookings, Rogue River, Coos Bay, Gold Hill, Roseburg, Merlin, and Klamath Falls. Our company is also able to provide remote support to clients with workers that span the United States. We currently support clients with remote offices in New Mexico, Florida, New York, California, Michigan, Illinois, Wyoming, Texas, and Connecticut. We can provide service to any company, anywhere that seeks our high level of expertise.
When is Farmhouse Network Available?
In general, the hours of operation are between 9am to 5pm on Monday thru Friday. We are closed for all major holidays including New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Weekend, Christmas Eve, and Christmas Day. Emergency services can be scheduled during off hours if they are deemed to be mission critical and will be at several times our normal rates.
How Much Does Support Cost?
Unless your company has opted into one of our Monthly Managed IT Services offerings, the costs are at standard hourly rates. For more immediate support, the best option is to schedule a remote support call. These remote support calls are billed in 15-minute increments, with a minimum of 15 minutes. If on-site support is needed, services start with a one hour minimum, including portal-to-portal travel time, and are billed in 15-minute increments after that initial hour. For all businesses, remote and on-site support pricing is based on a $150 per hour model.
*** There are discounts for charities who meet our Contribution Objectives. ***
My Computer is Infected, What Should I Do?
- Stop using the computer.
- Leave the computer alone! Do not carry out any further commands, including commands to Save data.
- Do not close any of the computer’s windows or programs. Leave the computer alone.
- Leave everything plugged in and do not turn off the computer or peripheral devices.
- If possible, physically disconnect the computer from networks to which it is attached.
- Call us immediately. Write down any unusual behavior of the computer (screen messages, unexpected disk access, unusual responses to commands) and the time when they were first noticed.
- Write down any changes in hardware, software, or software use that preceded the malfunction.
- Do not attempt to remove a suspected virus! Let the professionals do the dirty work.
What Operating Systems Do You Support?
Due to our years of experience, Farmhouse Networking is able to handle all major computer operating systems, but our major focus is on supporting the needs of business clients. This means that our core competency is in working with Microsoft Windows based workstations and servers from NT to all current versions.
What About Free Software / Open Source Software for Business?
Generally, the rule is that you get what you pay for and that anything free is worth the price. As a rule, FHN can make recommendations on open source alternatives that have been used successfully in the past for budget-conscious clients, but we are unable to provide support for these as we are not application developers. In order for us to provide the highest level of support for our clients, it is recommended to use mainstream retail versions of all software used and, if possible, to have a current support contract with the vendor to expedite the remediation process.
Do you fix laptop screens, cellphone screens, tablet screens...
There are so many shops that specialize in this kind of repair and can do so quickly in a precise manner that Farmhouse Network has decided not to compete with them. Please contact Grants Pass Cellular aka Chat Cat in Grants Pass, Oregon, to receive expert repairs of your mobile devices.
Getting IT Support is Easy
Have IT Problems? Give us a call. It’s that easy.