We serve businesses throughout Santa Fe County and the surrounding northern New Mexico region, including Espanola, Pojoaque, Tesuque, and the communities along the US-285 and US-84 corridors. The majority of support is delivered remotely, so your location within the region has no effect on response time. On-site visits are available for situations that genuinely require physical presence and are coordinated around your schedule.

Break/fix support is reactive by definition – someone calls when something breaks, and a technician responds. That model leaves your business unmonitored, unpatched, and exposed between incidents. We provide proactive managed IT: continuous monitoring, automated threat detection, regular patching, and live phone support that resolves most problems in 15 minutes or less. For businesses in regulated industries – which describes a significant portion of the Santa Fe economy – proactive management isn’t a luxury. It’s what keeps you out of compliance trouble and operational when it matters most.

We answer our phones live Monday through Friday, 10am to 6pm Mountain Time. When you call, you reach a real person who routes your issue to the right technician immediately – no voicemail, no ticket queue. Most problems are resolved in 15 minutes or less. After-hours emergency support is available for mission-critical situations at premium rates.

Yes – and this is one of the most consequential compliance questions facing small businesses in northern New Mexico right now. Any business that handles Controlled Unclassified Information as part of a Department of Energy or Department of Defense contract – including businesses working in the LANL supply chain – may be subject to CMMC 2.0 requirements. LANL operates under DOE authority rather than DoD directly, but many of its contractors and subcontractors also hold or pursue DoD work, and the CUI handling requirements under NIST SP 800-171 apply broadly across that ecosystem. If your business has contracts or subcontracts tied to LANL, Sandia, or any federal agency, the right first step is understanding exactly what data you handle and what security obligations flow from it. We help businesses work through that assessment and close the gaps.

Yes. Businesses that provide services to state agencies, operate in regulated professional services, or handle state-related data often face specific IT requirements tied to their contracts or to the sensitivity of the information they manage. Beyond contract-specific obligations, New Mexico businesses handling personal data have cybersecurity responsibilities that good IT hygiene addresses directly. We help businesses in the government services and professional services sector build IT environments that are secure, documented, and defensible.

Yes and no. Arts organizations are not something we support, but cultural nonprofits face the same IT pressures as any other organization – donor data that must be protected, operational systems that need to stay up, and limited budgets that can’t absorb unexpected technology costs. We provide managed IT built around those constraints, and we understand that a nonprofit operating in Santa Fe’s community often has small staff with broad responsibilities and no one to call when something breaks on a Saturday before an opening. We can’t promise Saturday support at standard rates, but we can build an environment where Saturday surprises are rare.

Healthcare is one of our primary verticals. Independent practices, specialty clinics, and healthcare support organizations in the Santa Fe area have the same HIPAA obligations and clinical IT demands as practices in any larger market. We handle HIPAA-compliant infrastructure, reliable EHR and practice management software support, secure remote access for clinical staff, and fast response when patient-facing workflows are disrupted. Downtime in a medical office is never just an inconvenience, and we treat it accordingly.

Yes. Both Santa Fe and Albuquerque are markets we serve, and businesses with operations in both cities are something we handle routinely. Remote support reaches both locations equally with no difference in response time. For on-site work in either city, we coordinate visits directly. If your business straddles the two markets, you don’t need separate IT providers for each.

That’s precisely what managed IT is designed to do. We handle proactive monitoring, security updates, patching, user support, vendor management, and technology planning – everything an internal IT department covers, without the overhead of a full-time hire. For a small Santa Fe business or nonprofit, it’s typically a more reliable and more cost-effective approach than managing technology piecemeal or calling a break/fix provider after something goes wrong.

We recommend annual agreements because they allow us to take a genuinely proactive approach – planning ahead, building your environment with a long-term view, and investing in your IT rather than just reacting to problems. Month-to-month arrangements are available at variable pricing for organizations that need flexibility before committing. We’re happy to walk through both options before you sign anything.