Loading ...

Category: Printer

Zero Trust – Trusted Vendors

This is the second in a series about the concept of Zero Trust, which means in the IT sense that you trust nothing and always verify everything surrounding and connected to your network. Today’s discussion will be on the vendors you purchase network equipment from. 

Trusted Vendors

Trusted vendors are those who supply workstations, servers, routers, switches, power protection, software, and anything else connected to your network. Here are some questions that you should be asking yourself:

  • Do you know who makes your network equipment, servers, computers, and software?
  • Do you know the way to contact their support and have current account access information?
  • Do you have current warranties / support contracts on hardware and software?
  • Is the hardware able to perform at the level needed?
  • Are you purchasing software from those who meets industry standards?
  • If a subscription, how much are you paying and are you on the correct plan for your needs?
  • When is the last time you upgraded your software and hardware?
  • Have you budgeted for the next upgrade?

Take time to think about these questions and decide where changes can be made to better protect your IT investments, or contact us to do the thinking for you.

Xerox Versalink Scan to Folder Windows 10 Home

Xerox Versalink C7000 - Grants Pass, OR

Ran into an issue with Scan to Folder on Windows 10 Home from a Xerox Versalink C7025 via SMB. Contacted support and they stated that Xerox does not support this setup. Further digging found that Windows 10 Home folder shares need passwords in a [Computername]\[Username] format that the Xerox Versalink could not provide correctly. I found another option that works well in this situation:

Scan to Folder via FTP

  1. Create a Scan folder in the Users directory
  2. Download and install Filezilla FTP Server with the defaults (I prefer to set “start user interface: to manually)
  3. Click on the Edit > Users menu item.
  4. Click on the Add button and create a username (case sensitive)
  5. Check the password box and create a password
  6. Click on the Shared Folders tab on the left then click on the Add under Shared Folders
  7. Browse to the Scan folder and click OK
  8. Check all File & Directory permissions then click OK at bottom left

With this setup on the Windows 10 Home computer an Address Book entry can be created for Scan to Folder via FTP on the Xerox Versalink. The only thing that could be a problem after that is a software firewall link Windows Firewall or McAfee LiveSafe.

 

If your company wants to utilize more functionality from your multi-function device, then contact us for assistance.

Xerox Scan to Folder MacOS X

Xerox WorkCentre 7225

Ran into a brick wall with a client wanting to have a Workcenter C7225 by Xexox scan to folder. What worked on one did not work on another but I eventually figured out the pattern and wanted to share it. Basically all MacOS X versions before the High Sierra build were not compatible with Xerox’s SMB protocol. (They fixed the SMB protocol in High Sierra so that Xerox Scan to SMB works perfectly.) Here is the workaround:

Xerox Scan to Folder MacOS X pre-Sierra:

The easiest way that I found to allow scanning to these systems is to enable the dormant FTP server.

  1. Open Terminal
  2. Type in – sudo -s launchctl load -w /System/Library/LaunchDaemons/ftp.plist
  3. Enter your administrator password
  4. Create Scans folder in Home directory
  5. Go to Preferences > Sharing > File Sharing
  6. Choose + under Shared Folders
  7. Navigate to the Scans folder and click Add
  8. Click Options
  9. Check all available sharing methods.
  10. Go to the printers IP address in the browser of your choice
  11. Click on Scan
  12. Create a template
  13. Choose FTP
  14. Enter IP address
  15. use /Scans as file path
  16. enter full username and password (MacOS takes out spaces by default)
  17. Test scanning successfully

If your company wants to utilize more functionality from your multi-function device, then contact us for assistance. And yes, we support MacOS in the business environment.

Xerox Scan to Email G-Suite (Fix Error 017-714)

Recently had trouble getting a Xerox VersaLink C7025 multifunction printer to Scan to Email correctly and found a couple solutions to the problem that I wanted to share. It all started when I configured the SMTP settings for the scanner to use G-Suite to send emails using the following article – “Send email from a printer, scanner, or app” but got the error 017-714 report from the printer. Did some searching online and found the following answer:

Using Google Insecure SMTP Server

As per the same article, the multifunction will work by using the following settings:

  • Device Email: clients scanner email address
  • SMTP Server: aspmx.l.google.com
  • Outgoing Port: 25
  • Connection Security: None
  • SMTP AUTH: None

This is great if the client wants the scans emailed only to people in their own domain. This will not allow sending to anyone outside their domain, which was not what this client wanted, so I contacted Xerox support and worked my way up to Level to support who pointed me to the following more secure answer:

Using Google Secure SMTP Server

The first thing to do is to make sure that Less Secure Apps setting is allowed for the Device Email account. This can be checked at – https://www.google.com/settings/security/lesssecureapps  but you might find that it has to be changed in the G-Suite Admin Console (disabled by default on all accounts). Once logged into https://admin.google.com,  click on Security then on Basic. Choose the option to allow each user to chose their own setting then go back to the less secure app setting page and change to allow for only that account. Now the multifunction can be configured as follows:

Xerox Scan to Email G-Suite

If your company has software that needs to be automatically updated or would like to sign-up for remote monitoring and maintenance, then contact us for assistance.

Remote Desktop Network Printer Redirection

Found myself setting up a client with a remote desktop connection to a local workstation from a remote site to use their Client Management System (CMS). Even after successfully getting them connected to the local workstation and warning them there would be issues with using their network printer at the remote office, they stated it would be just fine. Found out later indeed they were not able to use the printer successfully due to the inherent issue with network printers across a Remote Desktop Connection. Found this little workaround to provide Remote Desktop network printer redirection in the Microsoft forums:

Remote Desktop network printer redirection workaround

  • Click on the Start button and open Control Panel then open “Devices and Printers”
  • Right click on the network printer that needs to be redirected and choose “Printer Properties”
  • Click on the Ports tab and put a check next to “Enable printer pooling” and next to the “LPT1:” in the list then click the OK button to finish.
    Printer Properties - Ports Tab
  • Click on the Start button and open Remote Desktop Connection then click on the “Local Resources” tab.
    Remote Desktop Connection - Local Resources Tab
  • Click on the “More…” button at the bottom then put a check next to the Ports item then click the OK button.
    Remote Desktop Connection - More Dialog
  • Make sure to go back to the General tab and click on save before clicking on the Connect button.
  • Once connected download and install the needed print driver but do not create the printer itself yet.
  • Inside the Remote Desktop connected computer click on the Start button and open Control Panel then open “Devices and Printer”
  • Click on the Add Printer button at the top then click on the “The printer that I want isn’t listed” link at the bottom of the window that opens.
    Add Printer - Add a Device
  • Click on the radio selection next to “Add a local printer or network printer with manual settings” then click on the next button.
    Add Printer - Find a printer by other options
  • Click on the list “Use an existing port” and choose “TS001:” which usually corresponds to the LPT1: port redirection, but it may take some trial and error going through this list later to figure out which one it is.
  • Search through the list of drivers to pick the one associated with the one being connected then click on the Next button.
  • If requested, choose to “Replace the current driver” and click on the Next button.
  • Change the name as needed and click on the Next button.
  • Choose “Do not share this printer” and click on the Next button.
  • Test the printer by clicking on “Print a test page” then click the Finish button.

If the printer does not print then open the printer properties on the Remote Desktop connected computer and change the port to TS002: on the Ports tab, click Apply then click “Print a test page” on the General tab to test again. Repeat down the list until the correct port is found. If your company is using Remote Desktop Network Printer Redirection or need help getting the network connected printers working properly, then contact us for assistance.

Event ID 1000 Faulting Application spoolsv.exe

Had a users who had their printers disappearing and even after reboot or Print Spooler Service restart the printers would vanish after only a few seconds. After much research found this article from Chicago Tech that explains in detail how to troubleshoot this Faulting Application spoolsv issue. Here are the three steps that fixed the issue for this domain user:

Step 1: Clear the print caches to fix Faulting Application spoolsv

1. Open “Computer” and browse to the folder “c:\windows\system32\spool\printers” and delete all the files in the folder.
2. Do the same to clear the content in the folder “c:\windows\system32\spool\drivers\w32x86”

If the above step doesn’t work, please perform the next one.

Step 2: Reset the printer spooler to fix Faulting Application spoolsv

1. Open command prompt as administrator
2. Type “Net stop RPCSS” (without quotation marks) and press Enter.
3. Type “sc config spooler depend= RPCSS” (without quotation marks and note the spacing) and press Enter.
4. Type “Net start RPCSS” (without quotation marks) and press Enter.
5. Type “Net start SPOOLER” (without quotation marks) and press Enter.
6. Delete the printer and reboot the computer to allow Group Policy to re-install printer.

If the issue persists, please go on to Step 3 since the issue can be caused
by some corrupted printer drivers on the computer.

Step 3: Remove Printer Drivers to fix Faulting Application spoolsv

1. open RegEdit as administrator
2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print, click Registry->Export Registry File on the menu, and export the current key to a REG file for backup. (Note: You may double click on the REG file in Windows Explorer to restore the original settings)
3. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Windows NT x86\Drivers, remove both the Version-2 and Version-3 keys if they exist.
4. Remove all sub keys under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers. (Do not remove the Printers key.)
5. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Windows NT x86\PrintProcessors, delete any processor that is not the following:

winprint

6. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers, delete any provider that is not one of the following:

Internet Print Provider
LanMan Print Services

7. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors, delete any monitor that is not one of the following:

BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
AppleTalk Printing Devices
LPR Port

8. Exit the registry editor.\

9. Remove all files from the following directories if they exist:

C:\Windows\system32\spool\drivers\w32x86\2
C:\Windows\system32\spool\drivers\w32x86\3

10. Reboot to let Group Policy install the printer drivers again. This will take extra time for this one reboot.
If your company is uses Group Policy to deploy printers or just needs help troubleshooting network printer issues, then contact us for assistance.

Group Policy Deployed Printer Preferences

This was an interesting find for me as I had not thought of changing Group Policy deployed printer preferences for a printer that was deployed via Group Policy. A client wanted to have the default for their multi-function printer to be set to black & white printing. As this is a printer deployed via Group Policy, changing the preferences in Devices & Printers did not do the trick. Instead it took the following:

Making changes to Group Policy deployed printer preferences

1. Open the Print Management Administrative Tool
2. Expand Print Servers and then expand the print server
3. Click on Printers, right-click on the printer to be changed and then choose “Set Printing Default…”
4. Make the needed changes to the preferences then click OK button.
If your company is using Group Policy to deploy printers or needs any help troubleshooting network printers, then contact us for assistance.

Event ID 7031 Print Spooler Terminated Unexpectedly

Had a workstation that would regularly lose connection with connected printers, so checked the Windows services. Found that the Print Spooler terminated and would repeatedly do so even when restarted. Checked the Event Logs and found that there were several instances of Event ID 7031 – Print Spooler Terminated Unexpectedly corresponding with the Services stopping.

Fix Print Spooler terminated via the registry:

  1. Open regedit (e.g. click Start, type regedit and press Enter)
  2. Navigate to

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
    or
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers

    depending on your OS

  3. Under this key, there will either be the keys Version-2 and Version-3 or both
  4. The sub-keys under these contain the printer driver configuration information, so delete all the sub-keys under Version-2 and Version-3, but not these keys themselves
  5. Restart the Print Spooler service and test printing

If your company is having issues with Print Spooler terminated events or needs help troubleshooting network printers, then contact us for assistance.

Archives

Categories

Plant a Seed @ 541-761-9549
233 Rogue River Hwy #873 Grants Pass, OR 97527
Mon-Fri: 9:00am-5:00pm
support@farmhousenetworking.com
© 2016-2023- Farmhouse Networking. All rights reserved
Terms and Conditions Privacy Policy

Evaluation Signup

[contact-form-7 id="452" title="Free Network Evaluation"]