The Federal Trade Commission (FTC) has agreed with Zoom to settle their allegations that it “engaged in a series of deceptive and unfair practices that undermined the security of its users.”
The conditions put forth by the settlement The FTC complaint said that:
Since at least 2016, the company misled users by touting that it offered “end-to-end, 256-bit encryption” to secure users’ communications, when in fact it provided a lower level of security, i.e., it encrypted communications but stored the encryption keys on its servers
The company misled users by saying that recorded meetings that were stored on the company’s cloud storage were encrypted immediately after the meeting ended, which was untrue in some cases
In July 2018, the company compromised the security of some users when it secretly installed a hidden web server on Macs that helped with frictionless installation of the Zoom application
The settlement does not oblige Zoom to admit fault or pay a fine, but obligates it to:
Refrain from misrepresenting privacy and security practices, including about how it collects, uses, maintains, or discloses personal information; its security features; and the extent to which users can control the privacy or security of their personal information
Implement a comprehensive information security program and obtain biennial assessments of its security program by an independent third party and notify the FTC if it experiences a data breach
Implement a vulnerability management program
Assess and document on an annual basis any potential internal and external security risks and develop ways to safeguard against such risks Deploy safeguards such as MFA to protect against unauthorized access to its network; institute data deletion controls; and take steps to prevent the use of known compromised user credentials
Review any software updates for security flaws and ensure the updates will not hamper third-party security features
Quoted from https://www.helpnetsecurity.com/2020/11/10/ftc-zoom/
If your company is going to use video conferencing to assist with work from home or to remotely connect with clients, then contact us for assistance.
According to the Microsoft Office 365 development roadmap, an exciting new feature is coming to Microsoft Teams:
“Cortana is coming to the Teams mobile app, using AI and the Microsoft Graph to provide voice assistance in Teams. To stay connected to your team even when you have your hands full, click the microphone button on the top right and ask Cortana to make a call, join a meeting, send chat messages, share files, and more. These voice assistance experiences are delivered using Cortana enterprise-grade services that meet Microsoft 365 privacy, security and compliance commitments. Cortana will be available in the Teams mobile app on iOS and Android in the coming weeks for Microsoft 365 Enterprise users in the U.S. in English.”
If your company is looking to collaborate with your office effectively, then contact us for assistance.
According to the executive order made by Oregon State Governer, Kate Brown:“On Friday night, I frankly directed them to stay home. And now I am ordering them to stay home.”
The following guidelines are in effect for businesses:
It closes and prohibits shopping at specific categories of retail businesses, for which close personal contact is difficult to avoid, such as arcades, barber shops, hair salons, gyms and fitness studios, skating rinks, theaters, and yoga studios.
It requires businesses not closed by the order to implement social distancing policies in order to remain open, and requires workplaces to implement teleworking and work-at-home options when possible. They must also elect a representative who will be in charge of monitoring social distancing.
What FHN is doing?
FREE Remote Access – Just a re-iteration that all our monthly managed services clients will have remote access to their systems at no additional cost. If you are not a managed client then we can set you up with secure remote access to your data or network depending on need. Please call sooner rather than later as we have to take care of our managed clients first and there may be a wait at this point.
On-site support continues – At this time there is no restrictions on service industries who perform on-site visits to complete work, so Farmhouse Networking will continue to do so for the foreseeable future. We will be taking precautions such as protective masks, gloves, or perhaps more extreme measures (hazmat suit) to insure the safety of our staff and clients. We ask that clients keep these visits to emergency needs and planned projects until these social distancing rules are lifted.
Stocking up on essentials – We have been closely monitoring our distribution channels and several of them have been stating that non-essential items would take up to one month to receive. As a courtesy to our clients and to better service them in times of emergency IT needs, we will be stocking up on computer and network parts that are most often needed.
What should clients do?
Remote workers – Send unneeded on-site staff home to work remotely. With remote access capabilities, video conferencing, and VoIP phones – there is no reason to keep them in harms way. We are experts in these technologies and can get you up and running on them quickly.
Maintain infrastructure – For remote workers to be able to get access to their computers there needs to be a solid foundation at the business location.
Workstations, servers, and network equipment should be on battery backups to keep them from going offline unnecessarily due to power fluctuations – triggering a need to go into the office.
Is part of your network over 6 years old? Now may be the time to replace the network equipment to avoid downtime and unneeded office visits in the future.
Now more than ever backups are needed in case anything should go wrong. Recovery times are bound to be increased as the lock down on businesses increases.
Don’t forget to leave the A/C on especially if you have a server closet, they work better in cooler temperatures.
Planning – With a possible slowdown in business now is the time to take stock of your company, to get used to this new normal, and make plans for the long term implications of this craziness on our businesses.
If your company needs any help weathering the COVID-19 storm, then contact us for assistance.
When it comes to phone service there is not much difference between providers. They all bring dial tone to your business and route calls to their destination. They all provide the same set of features that users have come to know and use.
What Makes Farmhouse Networking Different
No Introductory Rates: Most local providers will offer an attractive introductory rate to get your business. The only bad part is after one years time you are automatically changed to the regular price which is often $10-$20 more per line.
No Installation Costs: As we are a growing provider of phone services, anyone signing up for phone service with us this year will have no installation costs.
No Bogus Taxes or Fees: We have looked at phone bills from the major local providers and each of them has some bogus tax or fee added to the phone bill. (The only valid ones are Telecommunications Relay Service, Telephone Assistance Program, the Telecommunications Devices Access Program, E911 (VoIP), FCC Regulatory Fee (VoIP), FUSF (VoIP), and P.U.C. Fee – in case you were wondering)
Phone Costs: Unlike computers, there is no reason why you need to buy brand new phones. There are vendor programs that sell re-conditioned phones at much lower costs and they work just as good as the new ones. There is also leasing options available to help ease the pain of purchasing phones too.
Our Prices: We are not out to gouge our clients or nickel / dime them to death as you have already read. The only question now is how much do we charge? For the standard user, the cost of a phone line is only $29.95 per month. The cost of a standard fax line is only $22.50 per month.
Extra Features: We have several features that most of the other providers just don’t. A customer portal that clients can use to chat with fellow employees, check voicemails, track expenses, and make other account changes. A mobile app that can be used to turn your smart phone into an extension of your desk phone and more. Also failover to another phone number – if the power or internet is out you can have your calls routed to any other phone.
If your company uses phones for business, then contact us to see the true difference.
These days, you only need to step away from your desk for a few minutes to have a heap of missed calls and new emails awaiting your return:
What Voicemail to Email Does:
As the name suggests, a Voicemail to Email solution uses artificial intelligence (AI) technology to automatically transcribe voicemails received by a user’s voice mailbox. Voicemail to Email is ideal for busy professionals who can’t be accessible at a moment’s notice, are often in meetings, or in an environment where it’s not feasible to listen to messages in sequential order. Voicemail to Email offers a practical, at-a-glance way to keep up with the messages that need your attention and prioritization. With Voicemail to Email transcription, you can consult your voice messages at a time and place that’s most convenient for you. Users can efficiently hone in on specific transcribed messages to find exactly the information they need – from contact information to payment details to an address for their next meeting.
What are the Benefits of Voicemail to Email?
Maximum Accuracy: Voicemail to Email solution uses Google’s Cloud Speech API for Speech to Text transcription which has better accuracy than many voice transcription solutions. The transcriptions made over our platform represent the truest content of your customers’ voicemails.
Efficiency and Flexibility: Users can read their Voicemail to Email transcriptions at their own convenience – via email, SMS, or a mobile app.
Flexible Billing: Users can choose between a flat rate per line ($4.95 per month) or choose to be billed per transcription ($0.14 per voicemail).
Future Features: We are looking to add Spanish Voicemail to Email transcription to our services in the future. We are also looking to add live call transcription, so that a user can have a complete text transcript of their phone calls in writing emailed to them.
If your company is looking to expand what their phone system can do for them, then contact us for assistance.
With the recent addition of VoIP phone service and internet phone service for current phone system owners, we here at Farmhouse Networking have decided to “eat our own dog food” as the saying goes by changing our phone number over to use the new VoIP phone system ourselves. So here is what to expect:
Phone System Features:
Texting: Those of you who are used to texting in for quick responses will no longer be able to do so. I will still have a cellphone and be able to answer calls from the field via the phone systems Ring Group feature, but I will changing the phone number for my cell phone.
Desk Phone: When in the office, we will be answering our Polycom VVX310 desk phone which has HD Voice for clearer call quality.
Messages: Any time a message is left on our new system, the phone system Voice to Text feature will transcribe the message automatically then send an email into our ticketing system with a copy of the audio also attached. This then becomes a ticket – this feature will increase responsiveness and accuracy in handling your requests.
Holidays, Nights, & Weekends: The phone system has been setup to recognize specified national holidays, birthdays, and special occasions. It also has Time Frame setup with business hours between 9am and 5pm on all weekdays. When outside these business hours or on holidays the phone system will be answered by our Auto Attendant system. This will give the option to leave a voicemail to create a ticket or agree to after hours rates to start an emergency call. Please see our Terms & Conditions for more information.
Thanks for always looking to Farmhouse Networking to serve your company’s IT needs.
If your company is looking to upgrade your current phone system feature set or reduce overall costs of phone service, then contact us for assistance.
As small businesses change and grow, the ability to quickly scale up — or down — becomes a necessity. Adding new employees, for example, requires the company to adapt its phone system to accommodate the need for more lines.
That is harder to accomplish using traditional on-premise telephony systems due to higher setup and maintenance costs, the need for hardware on-site and reliance on IT support. A cloud-based phone system, on the other hand, would enable small businesses to manage communication services in a less costly, more streamlined and agile manner.
Benefits of a Cloud-Based Phone System
1. Fully-Integrated Communications System
Business tools that operate in the cloud are easy to deploy, enabling employees to stay connected whether they are in the office or on the go. In this way, the cloud provides a consistent business presence and helps to increase productivity with seamless access to CRM tools, email, instant messaging, voice and videoconferencing.
2. Control Over Modes of Communication
A cloud-operated system puts businesses in the driver’s seat, allowing them to pick and choose what features they need, with access to turn them on or off easily. Also, cloud solutions give employees anytime, anywhere access via a smartphone, desk phone or softphone to all their calling features.
3. Top Line Business Features
A cloud-based phone system would give small businesses access to the types of network applications that one would typically find at larger corporations. These include features such as a Virtual Assistant, Auto Attendant, Never Miss a Call or Call Center solutions.
4. Mobility and Ease of Use
Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations. With a cloud-based system, small business employees have access to features that allow them to log in from anywhere so that they can be reached while on the go, giving customer-facing and revenue-producing employees greater control over their productivity.
5. Time Management and Efficiency
Web-based customer portals enable IT staff to manage their system more efficiently. With insight into the installation, service configuration, trouble tickets, training, billing and call analytics, this full access to a customer’s system and account allows them to spend fewer resources on project management and focus more on work that adds to the bottom line.
6. Flexibility to Scale Up (and Down)
As a business grows, so does the need to hire new employees, open new offices and onboard new customers. This requires a communications system that can scale up — or down — as the need arises. With a cloud-based phone system, businesses can add as many extensions as they need to accommodate heightened call volume, or, if necessary, simply call in to deactivate these extra extensions. Unlike traditional systems, businesses only pay for the extensions they need for as long as they need them.
7. Business Continuity
Working with a phone system “in the cloud” allows businesses to remain connected to their customers no matter the environment. A cloud-based communications system is likely to be unaffected by outside factors such as severe weather or other issues that may keep employees from getting to the office.
8. Improved Customer Service
With the Virtual Receptionist (VR) or Auto Attendant feature, businesses can easily direct calls to various departments and even create greetings unique to a given department. For example, a business could set up a holiday greeting in advance (via the administrative portal) and pre-set it to revert to the non-holiday greeting on a specified date. It could also add an on-hold message about special promotions or commonly asked questions.
9. New Service Features Added Easily
During busy seasons, some businesses will add premium calling features to increase call-taking efficiency and maximize staffing. Call Groups, for example, allow incoming calls to ring on multiple extensions. Call Queues provide a “dynamic waiting room” for callers that let businesses customize the on-hold experience and better manage call volume. Both help to decrease voicemails, missed calls and busy signals, enabling service to as many callers as possible.
10. Cost Savings
Cost savings are another benefit of cloud-based phone system. Moving telecommunications off of PBX platforms and to the cloud can be less expensive relative to monthly service rates versus that of a traditional system, helping to reduce costs and, ultimately, increase profitability.
If your company is looking to reap the benefits of moving to the cloud, then contact us for assistance.
What happens to your phones when the power goes out, the internet is down, or the old copper lines are down from a natural disaster? Are your customers going to get a busy signal? How quickly will they call the competition?
Phone System Backup Plan
With a standard phone service there would be nothing to prevent the busy signal from happening. With phone service from Farmhouse Networking all calls have the ability to be automatically forwarded and routed to virtually any person, device, or location. Plus our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business.
Disasters might not be under our control, but business can continue to happen even when they occur.
If your company is concerned about losing calls or looking to add the protection a cloud phone system provides, then contact us for assistance.
If it seems like this is a typical question in your office then there is hope. The concept of internet failover has been around for years. With the advent of 4G LTE cellular networks internet failover is now within reach of the small business. If the main internet connection goes down then the 4G LTE cellular network will kick in automatically to keep your business flowing. When the main internet connection comes back online it will automatically switch back to restore full speed access.
How We Fix the Internet
Business Class Router: The Datto Networking Appliance has all the specs of true business class router including all the usual services (DHCP, DNS, VLAN, DMZ, Access Rules, etc). It also has all the features that you need to secure and expand your business with seven layer deep packet inspection, intrusion detection, traffic shaping (VoIP), client VPN, site-to-site VPN, and cloud management.
Connectivity: This router has all the connectivity you could ever need. It has 4 Gigabit LAN ports to help physically segment the network. It has the latest and most redundant wireless connectivity available. It has a fully integrated multi-band 4G LTE wireless cellular modem to keep you connected when wired internet fails.
Peace of Mind: Leave the connectivity worries to us. Our expert team will be monitoring and maintaining the Datto Networking Appliance at all times via the cloud management console and integrated alerting. We will know the internet is down before you do and will take the steps needed to get your ISP to fix things.
If your company’s internet is constantly going down, then contact us for assistance.
It never occurred to me that analog fax was still something used, but my kids’ optometrist asked me to fax in a copy of their insurance card. So I asked them if I could email it to them and they said that it would not be HIPAA compliant to do so to which I responded that I could send them an encrypted email – they were not amused. This interaction begged the question is HIPAA compliant analog fax possible. According to Frequently Asked Question (FAQ) section HHS.gov site:
Does the HIPAA Privacy Rule permit a doctor, laboratory, or other health care provider to share patient health information for treatment purposes by fax, e-mail, or over the phone?
Answer: Yes. The Privacy Rule allows covered health care providers to share protected health information for treatment purposes without patient authorization, as long as they use reasonable safeguards when doing so. These treatment communications may occur orally or in writing, by phone, fax, e-mail, or otherwise.
The Privacy Rule requires that covered health care providers apply reasonable safeguards when making these communications to protect the information from inappropriate use or disclosure. These safeguards may vary depending on the mode of communication used. For example, when faxing protected health information to a telephone number that is not regularly used, a reasonable safeguard may involve a provider first confirming the fax number with the intended recipient. Similarly, a covered entity may pre-program frequently used numbers directly into the fax machine to avoid misdirecting the information. When discussing patient health information orally with another provider in proximity of others, a doctor may be able to reasonably safeguard the information by lowering his or her voice.
So the short answer is a surprising yes they can do HIPAA compliant analog fax with a standard old facsimile machine with the numbers pre-programmed in. If they have moved on the digital fax technology then similar safeguards to email must be put in place for the storage and transmission of that data.