Whether yours is a large company or a small business, you need technology to operate at peak efficiently to compete effectively. As reliance on technology grows, employees who normally fix the small stuff can quickly become overwhelmed and unable to manage the tasks they were hired to perform.
Outside help is one answer in this increasingly complex network and computing environment. We call that helper a Managed Service Provider.
The Managed Service Provider understands your technology needs, helps you make informed decisions on equipment acquisition or repair, oversees automation of computer maintenance tasks, and monitors all connected systems to ensure that your network, however complex, runs efficiently.
This is the most basic service offered. It is ideal for those companies that already have an onsite support professional but would like the advanced monitoring capabilities that come with partnering with a Managed Service Provider.
This is the most popular option as it provides the proactive benefits of the monitoring and includes the fast response time that comes with remotely connected support. The cost and time that it would normally take to get a tech onsite is now spent on actually getting work done.
This is for the company that likes the personal touch that comes with onsite support at no additional costs. Even though most issues can be resolved quickly and remotely, it is nice to know that when the time comes there will be a skilled professional on-premise to handle things at no additional costs.