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What is Managed IT Services?

Whether your company is a large or small business, you need technology to operate at peak efficiently to compete effectively. As reliance on technology grows, employees who normally fix the small stuff can quickly become overwhelmed. This leaves them unable to complete the tasks they were originally hired to perform.

Outside help is the answer in this increasingly complex network and computing environment. We call that help Managed IT Service.

The Managed IT Service provider learns about your unique business, understands technology, helps you make informed technology decisions , oversees computer maintenance tasks, and monitors all connected systems to ensure that your network, however complex, runs efficiently.

Reduce Downtime
The biggest benefits of Managed IT Service is discovering and fixing problems before they can affect your business. A proactively serviced computer network will always run better. With health checks, patch management, and optimization performed on a regular basis, you will see an increase in employee productivity and morale. There is also the added benefits inherent in preventing disasters rather than recovering from them.
Reduced Costs
Businesses can anticipate and budget for technology spending with our monthly service plans. These reduce overall operating costs compared to hiring an employee. Cost effective access to enterprise grade Help Desk support is a reality. The long term costs of business technology will decrease as aging parts are replaced on a set schedule instead of lost productivity due to emergency replacement and possible disaster recovery.
Advanced Monitoring
Automation and remote management are the cornerstone of our services. We deploy a cutting-edge yet unobtrusive software to all computer systems and configure the remaining network devices to send alerts to our network operations center. These alerts are combined with logs to indicate the health of the network. This approach makes proactive responses possible. With ongoing, vigilant monitoring of every system on the network by our industry experts, our clients experience security and peace of mind.

Managed Services include:

  • Server hardware & software
  • Workstation hardware & software
  • Router, switches, wireless, etc.
  • Network enabled devices
  • Network printers
  • Mobile device management
  • Managed DNS Filtering
  • Battery backup devices
  • Backup hardware & software
  • Power management
  • Third-Party vendor management
  • Hardware & software consulting
  • Disaster recovery
  • Security Awareness Training
  • Managed antivirus
  • Remote assistance
  • On-site service
  • Regularly scheduled maintenance
  • Email blacklist monitoring
  • Dark Web Scan
  • And so much more…

Plan #1: Monitoring & Alerting

This is ideal for companies that already have an on-site support professional but would like the advanced monitoring capabilities of partnering with a Managed IT Service provider (often referred to as Co-Managed IT). This is the minimum support contract for customers who want the discounted remote service rate.

Plan #2: Remote Support & Maintenance

This is the most popular option, as it provides the proactive benefits of professional monitoring and maintenance in the background plus unlimited access to our world class remote support with our industry leading response times.

Plan #3: Full Service Support & Maintenance

This plan is for the company that need the personal touch that comes with on-site support at no additional cost. Although most issues can be resolved quickly and remotely, be assured that when the need arises our highly skilled professionals will arrive to save the day.

Add-ons: Security

These are add-ons to any of our plans that provide the tools needed to keep users and devices on the network completely secure. We have done the research and curated the best in class products to keep business running smoothly while not compromising on security.

Getting Started is Easy

Have questions? Give us a call. It’s that easy.

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