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What is Managed Services?

Whether yours is a large company or a small business, you need technology to operate at peak efficiently to compete effectively. As reliance on technology grows, employees who normally fix the small stuff can quickly become overwhelmed and unable to manage the tasks they were hired to perform.

Outside help is one answer in this increasingly complex network and computing environment. We call that helper a Managed Service Provider.

The Managed Service Provider understands your technology needs, helps you make informed decisions on equipment acquisition or repair, oversees automation of computer maintenance tasks, and monitors all connected systems to ensure that your network, however complex, runs efficiently.

Reduce Downtime
One of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business. A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, regular health checks, patch management, and optimization performed on a regular basis, there will be a tremendous difference in employee productivity and there will be the added benefits of preventing disasters, rather than recovering from them.
Reduced Costs
Businesses are able to anticipate their technology spending with the monthly re-occuring maintenance fees and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise grade help desk support is a reality. The long term cost of technology will also go down as aging parts are replaced on a set schedule with expected downtime instead of lost productivity due to disaster recovery.
Advanced Monitoring
Automation & remote management are the cornerstone of our services. Deploying a small software program onto all computer systems and configuring the remaining network devices to send alert messages based on industry standards make proactive response possible. These alerts are combined with system logs and reports are generated to give visibility to what is going on in the network. With this always-on monitoring of everything on the network, businesses can experience peace-of-mind and security with our industry experts ready to respond.

Managed Services include:

  • Server hardware & software
  • Workstation hardware & software
  • Router, switches, wireless…
  • Network enabled devices
  • Network printers
  • Mobile device management
  • Battery backup devices
  • Backup hardware & software
  • Power management
  • 3rd-Party vendor management
  • Hardware & Software Consulting
  • Disaster Recovery
  • Managed antivirus
  • Remote assistance
  • On-site service
  • Regularly scheduled maintenance
  • Email blacklist monitoring
  • And so much more…

Plan #1: Remote Monitoring & Alerting

This is the most basic service offered. It is ideal for those companies that already have an onsite support professional but would like the advanced monitoring capabilities that come with partnering with a Managed Service Provider.

Plan #2: Remote Support & Maintenance

This is the most popular option as it provides the proactive benefits of the monitoring and includes the fast response time that comes with remotely connected support. The cost and time that it would normally take to get a tech onsite is now spent on actually getting work done.

Plan #3: Complete Support & Maintenance

This is for the company that likes the personal touch that comes with onsite support at no additional costs. Even though most issues can be resolved quickly and remotely, it is nice to know that when the time comes there will be a skilled professional on-premise to handle things at no additional costs.

Getting Started is Easy

Have questions? Give us a call. It’s that easy.

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