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What is Managed Services?

Whether yours is a large company or a small business, you need technology to operate at peak efficiently to compete effectively. As reliance on technology grows, employees who normally fix the small stuff can quickly become overwhelmed and unable to manage the tasks they were hired to perform.

Outside help is one answer in this increasingly complex network and computing environment. We call that helper a Managed Service Provider.

The Managed Service Provider understands your technology needs, helps you make informed decisions on equipment acquisition or repair, oversees automation of computer maintenance tasks, and monitors all connected systems to ensure that your network, however complex, runs efficiently.

Reduce Downtime
One of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business. A proactively-serviced computer network will always run better than the alternative. With health checks, patch management, and optimization performed on a regular basis, you will see an increase in employee productivity and morale, with the added benefits inherent in preventing disasters rather than recovering from them.
Reduced Costs
Businesses can anticipate and budget technology spending with a scheduled monthly maintenance fee plan and reduce overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-grade Help Desk support is a reality. The long-term cost of technology will decrease as aging parts are replaced on a set schedule with expected downtime instead of lost productivity due to emergency tech repair/replacement and possible disaster recovery.
Advanced Monitoring
Automation and remote management are the cornerstone of our services. We deploy a cutting-edge yet unobtrusive software program within all computer systems and configure the remaining network devices to send alert messages based on industry standards. These alerts are combined with system logs, and reports are generated that indicate the health of the network. This double-pronged approach makes proactive responses possible: With ongoing, vigilant monitoring of every system on the network and industry experts who continually evaluate the logs and respond to the alerts, our clients experience security and peace of mind.

Managed Services include:

  • Server hardware & software
  • Workstation hardware & software
  • Router, switches, wireless, etc.
  • Network enabled devices
  • Network printers
  • Mobile device management
  • Managed DNS Filtering
  • Battery backup devices
  • Backup hardware & software
  • Power management
  • Third-Party vendor management
  • Hardware & software consulting
  • Disaster recovery
  • Security Awareness Training
  • Managed antivirus
  • Remote assistance
  • On-site service
  • Regularly scheduled maintenance
  • Email blacklist monitoring
  • Dark Web Scanning
  • And so much more…

Plan #1: Remote Monitoring & Alerting

This is the most basic service offered. It is ideal for companies that already have an on-site support professional but would like the advanced monitoring capabilities of partnering with a Managed Service Provider.

Plan #2: Remote Support & Maintenance

This is the most popular option, as it provides the proactive benefits of professional monitoring and the fast response time of remotely connected support. The cost and time to get a tech on-site is applied to actually getting work done.

Plan #3: Complete Support & Maintenance

This is for the company that occasionally requires the personal touch that comes with on-site support at no additional cost. Although most issues can be resolved quickly and remotely, be assured that when the need arises, a skilled professional can quickly be on-premise to handle things at no additional charge.

Getting Started is Easy

Have questions? Give us a call. It’s that easy.

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