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Category: Disaster Preparedness

CrowdStrike IT Outage: What could have been done to avoid it

The recent CrowdStrike IT outage on July 19, 2024, caused by a defective update for Windows, serves as a stark reminder of the importance of managing IT infrastructure and proactive measures to prevent system downtime. While no system is entirely immune to outages, there are several strategies businesses can implement to minimize the risk and impact of such incidents.

Key Strategies to Prevent IT Outages

Improve Continuous Integration / Continuous Deployment (CI/CD) Practices: One of the most effective ways to prevent outages caused by software updates is to enhance CI/CD practices. This approach involves:

  • Automating the testing and deployment process
  • Implementing rigorous quality assurance checks
  • Using staging environments to test updates before full deployment
  • Gradually rolling out updates to detect issues early

By improving CI/CD practices, businesses can catch potential issues before they affect the entire network, reducing the likelihood of widespread outages.

Implement Comprehensive Load / Failure Testing: Regular load testing is crucial to ensure that systems can handle typical use cases and determine their potential in high use scenarios. A game plan should also be put in place for when systems fail to map out the road to recovery. This involves:

  • Simulating various levels of user activity
  • Identifying performance bottlenecks
  • Optimizing system architecture and configuration
  • Preparing for crisis scenarios, such as partial resource failures
  • Practice response to system failures before they become reality

Load / failure testing helps businesses understand their system’s limitations and address potential issues before they lead to outages.

Ensure Proper Scalability: As businesses grow, their IT infrastructure must be able to scale accordingly. This includes:

  • Designing systems with future growth in mind
  • Utilizing cloud technologies for flexible resource allocation
  • Regularly reviewing and updating system architecture
  • Implementing efficient systems that can handle increased business

Proper scalability ensures that systems can continue to function effectively as demand increases, reducing the risk of outages due to overload.

Enable Automatic Updates with Caution: While automatic updates can help keep systems secure and up-to-date, they should be implemented carefully. Best practices include:

  • Testing updates in a controlled environment before widespread deployment
  • Staggering updates across different system components
  • Having a rollback plan in case of issues
  • Monitoring systems closely after updates are applied

Automatic updates can help prevent security vulnerabilities, but they must be managed carefully to avoid introducing new issues.

Implement Comprehensive Monitoring: A robust monitoring system is essential for detecting and addressing potential issues before they escalate into outages. This includes:

  • Using a centralized monitoring platform for all IT infrastructure
  • Outsourcing it management is resources are not available 
  • Setting up alerts for unusual system behavior or performance metrics
  • Implementing predictive analytics to identify potential issues early
  • Regularly reviewing and updating monitoring parameters

Comprehensive monitoring allows businesses to take a proactive approach to system management, reducing the risk of unexpected outages.

Conduct Regular Employee Training: Human error is a common cause of IT outages. Regular employee training can help mitigate this risk. Training should cover:

  • Best practices for system usage
  • Recognizing and reporting potential security threats
  • Proper procedures for applying updates and patches
  • Emergency response protocols in case of system issues

Well-trained employees are less likely to make mistakes that could lead to outages and are better equipped to respond effectively when issues do occur.

Don’t let IT outages disrupt your business. Take action now to protect your company’s technology infrastructure. Call Farmhouse Networking today at (541) 761-9549 to schedule a comprehensive IT assessment and learn how our expert team can implement strategies to prevent costly downtime. Secure your business’s future with proactive IT management.

Security and Encryption Tools to Protect your Business Data

Safeguarding your business data is paramount. Cyber threats are ever-evolving, and data breaches can have severe consequences. To fortify your business defenses, consider implementing the following security and encryption tools:

Operating System Encryption

Encryption is the process where normal data is transformed into something unreadable without the keys unlock it. Windows has encryption built in using BitLocker software in conjunction with modern hardware to keep data safe on physical hard drives. In case a computer is stolen or lost the data is unreadable (assuming the password protecting the computer is strong). 

Virtual Private Network / Zero Trust Network Access

Whenever employees are remote or working from home they need to be able to connect to company resources without endangering company data. This is best done through Zero Trust Network Access (ZTNA) which is the next-gen replacement for the older virtual private network connection ZTNA assumes that all connections are threats unless proven otherwise and those who are connecting must have their computers tested to make sure they are safe. This approach also only allows users to connect to the resources that are specifically needed to function. 

Antivirus / Extended Detection and Response

One key to staying cyber secure is to recognize and repel threats before they do any damage. Utilizing AI and automation extended detection and response (XDR) is the modern replacement for antivirus. It is able to detect behavior patterns that malicious software and hackers use when attacking your systems then automatically undue any changes they have made. 

Email Encryption and SPAM Filtering

When sending sensitive data via email it is now the standard to send it via encrypted channels with each message also being encrypted. Most companies that provide encryption also provide SPAM filtering which keeps phishing, spoofing, and malicious emails from targeting employees. This is often the most effective means hackers use to gain a foot hold in networks. 

Backups

There will inevitably be times when hackers are able to breach even the best defenses, so the only recourse at that time is to have good backups in multiple locations to recover once the attacker is repelled. Without good backups many companies have had to pay ransoms and hope for a response or go out of business. 

Remember, data security is an ongoing process. Combine these tools with user education and strong password practices,. Stay vigilant, adapt to new threats, and invest wisely in protecting your digital assets and reputation. Call Farmhouse Networking to advise you on how to best secure your business. 

How DORA Impacts US Financial Institutions: A Comprehensive Guide to Navigating the Changes

For US financial institutions, regulatory frameworks play a pivotal role in shaping operational protocols, enhancing security measures, and ensuring the resilience of the financial sector against a myriad of risks and vulnerabilities. Among these regulatory frameworks, the Digital Operational Resilience Act (DORA) stands out as a beacon of change, heralding a new era of compliance requirements and operational standards for financial entities.

This comprehensive guide aims to demystify the intricacies of DORA, shedding light on its key provisions, compliance requirements, and the broader implications for information and communication technology (ICT) within the financial sector. We will provide actionable insights into navigating these changes, adopting effective strategies for adaptation, overcoming potential challenges, and adhering to best practices for ensuring DORA compliance. As we delve into this exploration, the role of technology in facilitating compliance and the future landscape of US financial institutions under DORA’s influence will also be examined.

Introduction to DORA and its impact on US financial institutions

The introduction of DORA is a testament to the increasing recognition of the critical role that digital operational resilience plays in the stability and security of financial institutions. When cyber threats are looming large and the dependency on ICT infrastructures has become indispensable, DORA emerges as a regulatory response to the need for a harmonized, rigorous framework aimed at bolstering the digital defenses of financial entities. Its impact on US financial institutions is far-reaching, affecting not only the internal processes and technological deployments but also the strategic orientation towards digital operational resilience.

For US financial institutions, DORA represents both a challenge and an opportunity. The challenge lies in the comprehensive nature of the requirements, demanding a thorough reassessment of existing ICT systems, operational policies, and compliance mechanisms. On the other hand, the opportunity emerges from the potential for enhanced operational resilience, reduced vulnerability to cyber incidents, and a stronger competitive position in a digitally driven market. The anticipation of these changes has already begun to shape the strategic planning and investment priorities of financial institutions, with a clear focus on aligning with DORA’s stipulations.

The significance of DORA extends beyond mere compliance. It encapsulates a paradigm shift towards viewing digital operational resilience as a cornerstone of financial stability and consumer trust. As such, the efforts to meet DORA’s requirements are not just about adhering to a regulatory mandate but about embracing a culture of continuous improvement and risk-awareness in the digital domain. This cultural shift is fundamental to navigating the changes brought about by DORA and leveraging them to build a more resilient, trustworthy financial sector.


Understanding the key provisions of DORA

DORA is structured around several key provisions that collectively aim to enhance the digital operational resilience of financial institutions. These provisions cover a broad spectrum of requirements, from ICT risk management and incident reporting to third-party dependency management and testing of digital defenses. Understanding these key provisions is essential for financial institutions to grasp the full extent of DORA’s implications and to formulate a coherent strategy for compliance.

The first of these provisions centers on robust ICT risk management practices. Financial institutions are required to implement comprehensive risk management frameworks that can identify, assess, mitigate, and monitor ICT risks. This entails not only the deployment of advanced security measures and protocols but also the establishment of governance structures that ensure continuous oversight and accountability for ICT risk management.

Another critical provision of DORA pertains to the reporting of significant cyber incidents. Financial institutions must establish mechanisms for timely detection and reporting of such incidents to relevant regulatory authorities. This enhances the collective resilience of the financial sector by enabling a coordinated response to cyber threats and the sharing of critical information that can prevent the propagation of cyberattacks.

Lastly, DORA places a strong emphasis on the management of third-party risks. Given the interconnected nature of today’s financial ecosystem, where institutions rely heavily on external vendors for ICT services, DORA mandates stringent due diligence, monitoring, and contractual safeguards to manage the risks associated with third-party dependencies. This includes the requirement for financial institutions to ensure that their third-party providers adhere to equivalent standards of digital operational resilience.


Implications of DORA on information and communication technology (ICT)

The implications of DORA on ICT within financial institutions are profound, encompassing both the technological infrastructure and the operational processes that underpin the institution’s digital activities. At its core, DORA seeks to ensure that financial institutions have resilient, secure, and efficient ICT systems capable of withstanding a wide range of digital threats and challenges.

One of the primary implications relates to the enhancement of cybersecurity measures. DORA drives financial institutions to adopt state-of-the-art security technologies and practices, from advanced encryption methods and intrusion detection systems to comprehensive data protection protocols. This not only strengthens the institution’s defenses against cyberattacks but also fosters a culture of cybersecurity awareness and vigilance among employees and stakeholders.

Another significant implication is the focus on operational continuity and disaster recovery. DORA mandates that financial institutions develop and test robust business continuity plans (BCPs) and disaster recovery strategies (DRS) that ensure the institution can maintain or quickly resume critical operations in the event of an ICT-related disruption. This requires a careful analysis of critical business functions, the identification of potential vulnerabilities, and the implementation of measures to mitigate these risks.

Additionally, DORA underscores the importance of ICT governance and accountability. Financial institutions are expected to establish clear governance structures that define roles, responsibilities, and accountability for ICT risk management. This involves senior management taking an active role in overseeing ICT strategies, ensuring that digital operational resilience is embedded in the institution’s strategic planning and decision-making processes.


Navigating the changes brought by DORA in the financial sector

Navigating the changes brought by DORA requires a strategic, proactive approach that goes beyond mere compliance. Financial institutions must view these changes as an opportunity to enhance their operational resilience, competitive advantage, and trustworthiness in the digital age. This involves embracing a holistic view of digital operational resilience, integrating it into the institution’s overall strategic framework, and fostering a culture of continuous improvement and innovation.

The first step in this journey is to conduct a comprehensive assessment of the institution’s current ICT landscape and operational practices. This assessment should identify gaps in compliance with DORA’s provisions, areas of vulnerability to digital risks, and opportunities for enhancing digital operational resilience. Based on this assessment, financial institutions can develop a tailored action plan that addresses these gaps, leverages technological innovations, and aligns with the institution’s strategic objectives.

Engagement and collaboration across the organization are also crucial for successfully navigating the changes brought by DORA. This involves fostering an inclusive dialogue among stakeholders, including senior management, ICT professionals, risk managers, and operational staff, to ensure a shared understanding and commitment to digital operational resilience. Training and awareness programs can also play a key role in equipping employees with the knowledge and skills needed to contribute to the institution’s resilience efforts.

Furthermore, financial institutions should leverage the potential of technology to facilitate compliance and enhance operational resilience. This includes exploring advanced technologies such as artificial intelligence (AI), machine learning (ML), and blockchain, which can offer innovative solutions for risk management, incident detection, and secure transactions. Technology can also enable more efficient and effective compliance processes, from automated reporting mechanisms to real-time monitoring of third-party risks.


Strategies for adapting to DORA’s requirements

Adapting to DORA’s requirements necessitates a strategic approach that aligns with the institution’s operational realities and long-term objectives. One effective strategy is to prioritize the institution’s efforts based on the criticality of different ICT systems and processes, focusing initially on areas that present the highest risk or are most crucial for the institution’s operations. This prioritization helps to allocate resources efficiently and achieve significant enhancements in digital operational resilience.

Another key strategy involves fostering partnerships and collaboration both within the financial sector and with external technology providers. Collaborative initiatives can facilitate the sharing of best practices, insights, and experiences related to DORA compliance and digital operational resilience. Engaging with technology providers, like Farmhouse Networking, can also enable financial institutions to access innovative solutions and expertise that support compliance efforts and enhance the institution’s digital capabilities.

Continuous monitoring and evaluation are also essential for adapting to DORA’s requirements. Financial institutions should establish mechanisms for ongoing assessment of their compliance status, digital risk landscape, and the effectiveness of implemented resilience measures. This enables the institution to identify emerging risks, adapt to changes in the regulatory environment, and continuously improve its digital operational resilience.


Key challenges faced by financial institutions in implementing DORA

Implementing DORA presents a range of challenges for financial institutions, from the complexity of compliance requirements to the need for significant investments in technology and skills. One of the primary challenges is the integration of DORA’s provisions into the institution’s existing risk management and operational frameworks. This requires a comprehensive understanding of DORA’s requirements, as well as the ability to align these with the institution’s processes and objectives.

Another significant challenge is the management of third-party risks. The reliance on external providers for critical ICT services introduces a layer of complexity to compliance efforts, necessitating thorough due diligence, effective contractual arrangements, and ongoing monitoring. Ensuring that third-party providers adhere to equivalent standards of digital operational resilience can be a daunting task, requiring dedicated resources and expertise.

Additionally, the rapid pace of technological change and the evolving cyber threat landscape pose challenges for maintaining compliance and ensuring continuous digital operational resilience. Financial institutions must remain agile, constantly updating their risk assessments, cybersecurity measures, and resilience strategies to address new vulnerabilities and threats.


Best practices for ensuring DORA compliance

Ensuring DORA compliance requires a structured, diligent approach that encompasses several best practices. One of the foundational best practices is the establishment of a cross-functional team dedicated to DORA compliance. This team should include representatives from various departments, including ICT, risk management, legal, and operations, ensuring a comprehensive perspective on compliance efforts and facilitating effective coordination across the institution.

Developing a detailed compliance roadmap is another critical best practice. This roadmap should outline the key steps and milestones for achieving compliance, from initial assessments and gap analyses to the implementation of required measures and ongoing monitoring. The roadmap should also include timelines and responsibilities, providing a clear framework for the institution’s compliance efforts.

Continuous training and awareness programs are also essential for ensuring DORA compliance. Financial institutions should invest in educating their employees about the importance of digital operational resilience, the specific requirements of DORA, and their roles and responsibilities in maintaining compliance. Training programs should be regularly updated to reflect changes in the regulatory environment and emerging best practices.

Furthermore, leveraging technology can significantly enhance compliance efforts. Advanced technologies such as AI, ML, and blockchain can offer innovative solutions for risk assessment, incident detection, and secure data management. Financial institutions should explore these technologies, assessing their potential to support compliance objectives and enhance overall digital operational resilience.


The role of technology in facilitating DORA compliance

Technology plays a crucial role in facilitating DORA compliance, offering powerful tools and solutions that can enhance digital operational resilience and streamline compliance processes. One of the key areas where technology can make a significant impact is in risk assessment and management. Advanced analytics, AI, and ML can enable financial institutions to conduct more sophisticated risk assessments, identifying potential vulnerabilities and threats with greater accuracy and efficiency.

Incident detection and response is another area where technology can provide substantial benefits. Automated monitoring systems, intrusion detection technologies, and cybersecurity platforms can help financial institutions to quickly identify and respond to cyber incidents, minimizing their impact and ensuring timely reporting to regulatory authorities.

Technology can also support the management of third-party risks. Platforms and tools for vendor risk management enable financial institutions to conduct thorough due diligence, monitor third-party providers’ compliance with DORA requirements, and manage contractual arrangements more effectively. This facilitates a more robust approach to managing the risks associated with external ICT service providers.

Moreover, technology can enhance the efficiency of compliance processes, from automated reporting mechanisms to digital record-keeping systems. These technologies can reduce the administrative burden of compliance, allowing financial institutions to focus more resources on enhancing their digital operational resilience and providing value to their customers.

For financial institutions seeking to navigate the complexities of DORA compliance and enhance their digital operational resilience, partnering with expert service providers can offer valuable support. Contact Farmhouse Networking to manage your company’s ICT and protect from cyber threats, ensuring you stay ahead of the regulatory changes and build a stronger, more resilient financial institution for the future.

The Dangers of Relying on an IT Guy

The role of Information Technology (IT) in business success cannot be overstated. IT systems and infrastructure form the backbone of modern businesses, facilitating communication, data management, and efficient workflow. From managing customer databases to ensuring network security, IT plays a crucial role in driving productivity and competitiveness. However, many businesses make the mistake of relying on a single IT guy to handle all their technological needs. In this article, I will discuss the risks associated with this approach and the importance of adopting a team-based approach to IT support.

The risks of relying on a single IT guy

Lack of expertise and knowledge

When you rely on a single IT guy, you are limited to their individual skills and expertise. While they may be knowledgeable in certain areas, they may not possess the breadth of knowledge required to handle all aspects of your business’s IT infrastructure. IT is a vast field that encompasses various domains such as network administration, cybersecurity, software development, and hardware maintenance. By relying on a single guy, you risk missing out on specialized expertise that could greatly benefit your business.

Limited availability and support

Another significant risk of relying on a single IT guy is limited availability and support. IT issues can arise at any time, and if your IT guy is unavailable or overwhelmed with other responsibilities, it can lead to significant downtime and disruptions in your business operations. With a single point of contact, you may have to wait for extended periods before your IT issues are resolved, resulting in decreased productivity and potential financial losses.

Single point of failure

Relying on a single IT guy also means that your business is vulnerable to a single point of failure. If your IT guy falls ill, takes a vacation, or leaves the company, you may be left without any IT support. Singular IT techs often don’t have the time or resources to properly document procedures and critical passwords, so when they go this information is lost. This can be particularly problematic during critical times when you need immediate assistance. Having a backup plan or a team of IT professionals ensures that your business operations can continue uninterrupted, even if one person is unavailable.

The impact of downtime on business operations

Downtime can have severe consequences on your business operations. Every minute your systems are down translates to lost revenue, missed opportunities, and frustrated customers. According to a study conducted by Gartner, the average cost of IT downtime is $5,600 per minute. Imagine the financial implications if your IT guy is unavailable for an extended period. With a team-based approach to IT support, you can minimize downtime and ensure swift resolution of any issues, thereby safeguarding your business’s success.

The importance of a team approach to IT support

Adopting a team approach to IT support offers numerous benefits for your business. Firstly, it provides a diverse set of skills and expertise that can be leveraged to address various IT challenges effectively. Each team member brings their unique knowledge and experience, allowing for comprehensive and well-rounded support. Additionally, with a team, you have the advantage of increased availability and faster response times. By distributing responsibilities among team members, you can ensure that someone is always available to address your IT needs promptly.

The benefits of outsourcing IT support

Outsourcing IT support is a viable solution for businesses looking to avoid the risks associated with relying on a single IT guy. Outsourcing allows you to tap into a pool of talented professionals with specialized expertise in different IT domains. Moreover, outsourcing IT support can often be more cost-effective than hiring a full-time IT staff, especially for small and medium-sized businesses. By partnering with an external IT support provider, like Farmhouse Networking, you can access a wide range of services, including network monitoring, cybersecurity, data backup, and software maintenance, all while enjoying the benefits of a dedicated team.

Finding the right IT support provider

Finding the right IT support provider is crucial to ensuring a successful and secure IT infrastructure. When evaluating potential providers, consider their experience, track record, and the range of services they offer. Look for certifications and qualifications that demonstrate their expertise and commitment to quality. It is also essential to assess their responsiveness and availability to ensure that they can meet your business’s IT needs promptly. Ask them about their record keeping habits, make sure they document everything and keep your information secure with industry standard protocols. By conducting thorough research and seeking recommendations, you can find an IT support provider that aligns with your business goals and requirements.

By adopting a team-based approach to IT support or outsourcing your IT needs, you can mitigate these risks and ensure a successful and secure IT infrastructure. Don’t get stuck when your IT guy no longer responds; contact us to experience the comfort of having a team look after your business IT. With the right IT support provider, you can focus on growing your business while leaving your technological needs in capable hands.

How IT Solutions Can Help Accountants Minimize Downtime During Tax Season

Efficiency is crucial in the accounting industry, especially during tax season. With a high volume of work and tight deadlines, accountants need to be able to maximize their productivity to ensure accurate and timely completion of their tasks. Inefficient processes and systems can lead to delays, errors, and ultimately, client dissatisfaction. Therefore, it is essential for accountants to find ways to streamline their operations and minimize downtime. This is where IT solutions come into play.Understanding the challenges faced by accountants during tax season Tax season is undoubtedly one of the most demanding periods for accountants. The sheer volume of tax returns, financial statements, and other related documents that need to be prepared and submitted can be overwhelming. Accountants often find themselves working long hours and under immense pressure to meet deadlines. Furthermore, they also must navigate through complex tax laws and regulations, ensuring that their clients comply with all the necessary requirements. All these factors contribute to making it crucial for them to find ways to optimize their workflow and minimize downtime.The impact of downtime on accountants and their clients Downtime can have a significant impact on both accountants and their clients. For accountants, downtime means wasted time and lost productivity. It disrupts their workflow, forcing them to stop their work and wait for the issue to be resolved. This not only hampers their efficiency but also adds to their stress levels during an already challenging period. Moreover, downtime can also lead to errors and mistakes, as accountants rush to catch up on their work once the issue is resolved. This can have severe consequences, including penalties for late filing or inaccurate financial statements.On the other hand, downtime also affects clients. They rely on their accountants to provide accurate and timely services, especially during tax season. Any delay or interruption in the accounting process can have a domino effect on their own operations, leading to missed deadlines, financial losses, or even legal repercussions. Clients expect their accountants to be reliable and efficient, and any downtime can erode their trust in the accounting firm. Therefore, minimizing downtime is not only essential for accountants but also crucial for maintaining strong client relationships.How IT solutions can help accountants minimize downtimeIT service providers offer a wide range of tools and technologies that can help accountants minimize downtime and maximize efficiency during tax season. One of the most significant advancements in recent years is cloud computing. By storing data and applications on remote servers accessed via the internet, accountants can work from anywhere at any time, as long as they have an internet connection. This eliminates the need for physical servers and on-site infrastructure, reducing the risk of downtime due to hardware failures or power outages. Cloud computing also enables seamless collaboration among team members, allowing accountants to work together on the same documents in real-time. Accounting software and automation tools are another essential aspect of IT solutions that can enhance efficiency. These tools automate repetitive tasks such as data entry, calculations, and report generation, reducing the chances of errors and saving significant amounts of time. By leveraging these technologies, accountants can focus on more critical and value-added tasks, such as data analysis, financial planning, and client advisory services. With the help of accounting software and automation tools, accountants can streamline their processes and complete their work more efficiently, minimizing downtime and increasing their overall productivity.Enhancing cybersecurity to protect sensitive client data
 
Data security is a significant concern for accountants, especially during tax season when they handle sensitive client information. Cyberattacks and data breaches are on the rise, and accounting firms are prime targets for hackers looking to steal valuable financial data. A single security breach can have devastating consequences, including loss of client trust, legal liabilities, and damage to the firm’s reputation. Therefore, it is crucial for accountants to prioritize cybersecurity and implement robust measures to protect sensitive client data. 
IT service providers play a vital role in enhancing cybersecurity for accounting firms. This includes implementing firewalls, encryption protocols, and multi-factor authentication to safeguard data from unauthorized access. Regular software updates and patches are also essential to protect against known vulnerabilities. Additionally, accountants should educate themselves and their staff about the best practices for cybersecurity, such as creating strong passwords, avoiding suspicious emails or links, and being cautious when sharing sensitive information. By adopting a comprehensive approach to cybersecurity, accountants can minimize the risk of data breaches and downtime, ensuring the safety and confidentiality of their clients’ information.

By utilizing Farmhouse Networking to provide IT solutions and leveraging the power of technology, accountants can streamline their operations, minimize downtime, and provide exceptional services to their clients.

Avoiding Disaster: The Costly Consequences of Neglected IT Infrastructure

Has your business ever experienced a technology crisis that could have been easily prevented? Learn from the cautionary tale of a non-managed client who recently faced a major setback due to neglected IT infrastructure. This compelling story underscores the importance of proactive IT management and the need for robust backup solutions.

The Story: A Cautionary Tale

  • Neglected IT Infrastructure: After 5 years of radio silence, a panicked non-managed client reached out to us when their aging computer, hosting their crucial order processing system, malfunctioned.
  • DIY Mishap: Attempting to fix the issue themselves, the client inadvertently worsened the situation by installing the wrong part, leading to a cascade of problems.
  • Costly Consequences: The subsequent visit to a local repair shop and improper part replacement led to the corruption of critical files, including the Windows Operating System and the database containing vital client data.
  • Backup Oversight: The client’s failure to maintain updated database backups exacerbated the crisis, with the only available backup being approximately 5 years old.

The Solution: Managed IT Services

  • Proactive Maintenance: With managed IT services, critical components like the aged computer would have been promptly replaced before catastrophic failure, averting the entire crisis.
  • Remote Support: Swift remote intervention by a managed IT provider would have prevented the corruption of the operating system and database, substantially reducing the overall cost of the incident.
  • Comprehensive Backup Strategy: Every business should prioritize regular, imaged-based backups to safeguard their crucial data, ensuring seamless restoration in the event of a disaster.
  • Expert Guidance: Embracing managed IT services equips businesses with expert recommendations and proactive measures to avoid potentially devastating technology pitfalls.

Take the Right Step for Your Business! 

Don’t let your business fall victim to preventable IT disasters. Embrace the proactive protection and expert guidance offered by a managed IT service provider to ensure uninterrupted business operations.

Comprehensive Guide to Cybersecurity for Charitable Organizations

Charities need to prioritize their cybersecurity measures. It’s no longer a matter of if, but when, a cyber attack will occur. This extensive guide outlines the essential steps charities can take to enhance their cybersecurity and protect their valuable data.

Understanding Cybersecurity Risks for Charities

Charities, like all organizations, are at risk of cyber attacks. These attacks can have severe consequences, including data leakage, financial loss, and damage to the charity’s reputation. Understanding these risks is the first step toward effective protection.

– The Reality of Cyber Threats:

Cyber threats are a reality for all organizations, including charities. With the rise of sophisticated cyber attacks, no organization can confidently say they will not be targeted. The aim is to make it as challenging as possible for cybercriminals to penetrate the charity’s defenses.

– The Importance of Cybersecurity in Charities:

The importance of cybersecurity in charities cannot be overstated. Charities hold sensitive data like donor information, employee details, and financial records. A cyber breach could lead to the loss or exposure of this data, damaging the trust of donors, employees, and beneficiaries.

Initial Cybersecurity Measures for Charities

Implementing initial cybersecurity measures can greatly reduce a charity’s vulnerability to attacks. These measures should focus on both end users and the charity’s IT infrastructure.

– Password Policies:

Establishing or revising a company password policy is a crucial first step. Passwords should be required on all devices employees use. They should be changed regularly, and employees should not be allowed to reuse old passwords. Furthermore, consider using multi-factor authentication (MFA) for an added layer of security.

– Cybersecurity Training

Training end users to be aware of various threats is a longer-term effort that can pay dividends. This includes being suspicious of emails requesting credential confirmation, checking website security before visiting, and ensuring sensitive information is transmitted securely.

– Limiting Access

Not all employees need access to all aspects of the charity’s operations. It’s essential to emphasize that limiting access is a critical part of protecting the charity against cyber attacks.

IT Infrastructure-Focused Measures

Charities also need to take measures focused on their IT infrastructure. These actions can further strengthen the charity’s defenses against cyber threats.

– Installing Protection

Installing additional protection, such as firewalls and antivirus software, can help shield the charity’s IT infrastructure against cyber attacks. Regularly updating and patching all software is also essential.

– Backing Up Files

Backing up files is another immediate action charities should take. This can be done offline, using external hard drives, or by backing up to the cloud. Furthermore, encrypting backups can provide an extra layer of security.

– Implementing Security Tools

Implementing security tools like browser management, DNS filtering, network monitoring, and endpoint protection can help detect and prevent cyber attacks.

External Resources for Cybersecurity Guidance

There are many external resources available to help charities improve their cybersecurity. These include government agencies, nonprofit organizations, and specific groups associated with nonprofit verticals.

– Government Agencies

Government agencies like the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency (CISA), the Federal Trade Commission, and the National Institute of Standards and Technology (NIST) offer resources on cybersecurity.

– Nonprofit Organizations

Nonprofit organizations like the Cyber Readiness Institute, Global Cyber Alliance, and the National Council of Nonprofits also offer resources to help charities improve their cybersecurity.

Following the NIST Cybersecurity Framework

The National Institute of Standards and Technology (NIST) has developed a five-part best practices framework to help firms focus resources for cybersecurity protection. These steps include identifying, protecting, detecting, responding, and recovering from cyber attacks. The NIST framework offers a systematic approach to managing cybersecurity risks. It includes identifying all equipment, software, and data used; protecting data with security software and regular backups; detecting unauthorized access; responding effectively to attacks; and recovering after an attack.

Implementing Advanced Cybersecurity Measures

Implementing advanced cybersecurity measures can provide an additional layer of protection for charities. These measures include identity and access management (IAM), securing networks, and moving to the cloud.

– Implementing IAM

Implementing IAM can streamline access for users internally and externally. Features like single sign-on (SSO), social sign-on, and multi-factor authentication (MFA) can make it easier for authorized users to access the charity’s websites and applications.

– Securing Networks

Securing networks business class equipment from trusted brands can boost a charity’s network security. This includes using wired and wireless networking hardware to create a functioning network and protecting against online threats.

– Moving to the Cloud

Moving to the cloud can provide charities with flexibility and resilience. Cloud-hosted systems allow for secure work from anywhere and can help charities bounce back faster after a cyber attack.

Preparing for Cyber Attack Recovery

Preparing for cyber attack recovery is crucial. When defenses fail, charities need the ability to bounce back quickly.

– Data Backup and Restoration

Data backup and restoration is a key part of cyber attack recovery. Charities should regularly back up their data to protect against data-loss disasters. If an attack occurs, they can restore their data and resume operations quickly.

– Developing a Continuity of Operations Plan

Developing a continuity of operations plan can ensure that a charity can continue to serve its community even when disaster strikes. This includes planning for how to keep business operations up and running and reporting the attack to law enforcement and other authorities.

Contact us today to explore how to best setup your cybersecurity efforts, ensuring protection and compliance in an ever-evolving cybersecurity landscape.

Our Pricing Explained

Managed Services - Grants Pass, OR

We have received numerous inquiries from potential customers regarding our pricing structure. Specifically, they want to know if we offer monthly contracts or if we charge an hourly rate. The answer is Yes.

Hourly Rate

For customers who require a one-time fix or need a project completed, we offer a service based on an hourly rate. Our rate for remote or on-site work that is not covered under a contract is $150 per hour. We bill in 15-minute increments and take pride in our efficiency. For clients with more than 2 service requests per month, we highly recommend signing up for a contract to save money and benefit from our expert oversight.

Monthly Contracts

There are three types of monthly contracts:

Remote Maintenance Contract

This is the package that most of our clients choose. It includes automated maintenance, cyber security protections, and unlimited remote support. Since most problems and questions can be handled remotely, this package offers real value.

Full Service Maintenance Contract

This package is for clients who want complete peace of mind. It includes all services, whether remote or at their offices. Additionally, it provides some additional benefits, such as top priority in our support queue.

Co-Managed IT Contract

This special package is designed for companies that already have a full-time IT employee or IT service companies in need of extra help. It provides them with the necessary automations and tools to make their jobs easier, allowing them to focus on what matters. This package also includes a discount on our remote and on-site services.

All contracts are based on a per-device model, taking into account the number of workstations, printers, servers, switches, etc. on the client’s network. We use this model because the other popular model, per user, is too vague and can easily hide excessive profit margins. Contracts can be month-to-month or a yearly commitment. The difference is that with a yearly commitment, you are protected from price increases for the entire year. We also offer many optional add-ons for our clients, such as Office 365, Employee Security Training, Penetration/Vulnerability Scanning, Mobile Device Management, Compliance, Secure Remote Access, and Security Operations Center.

Are you looking for reliable IT support that suits your business’s unique requirements? Look no further! Our flexible pricing options cater to businesses of all sizes. Whether you require one-time assistance or ongoing support, we have the right plan for you. Ready to take your business IT support to the next level? Contact us today to discuss your needs and find the perfect plan for your business.

When was the last time your IT providers talked to you about cybersecurity?

Cyber threats continue to evolve and become increasingly sophisticated, so the importance of robust cybersecurity measures cannot be overstated. Cybersecurity is a critical aspect of any company’s IT infrastructure, as it safeguards company / client data and ensures uninterrupted operations. However, one aspect that often gets overlooked is the proactive communication from IT providers about cybersecurity. This blog article aims to remind IT professionals and decision-makers of the significance of regular discussions with their IT providers regarding cybersecurity, and the potential risks they could be exposed to by neglecting this crucial dialogue.

Importance of Regular Cybersecurity Discussions:

Cybercriminals are continuously developing new attack vectors and exploring vulnerabilities in software, networks, and devices. Cybersecurity is not a one-time fix; it requires ongoing monitoring, updating, and adaptations to counter new threats.

Unfortunately, many organizations assume that by employing an IT provider to manage their systems, they are automatically protected against cyber threats. However, this assumption can lead to complacency, leaving vulnerabilities unaddressed. Regular conversations with your IT provider regarding cybersecurity ensure that your organization is consistently assessing and improving its defense against threats.

Addressing Emerging Threats:

Cybercriminals are constantly adapting their tactics, making it essential for IT providers to stay ahead by implementing proactive security measures. By engaging in frequent discussions, your IT provider can inform you about emerging threats and share strategies to mitigate risk. These discussions should cover topics such as:

Vulnerability Scanning / Penetration Testing: Testing your IT infrastructure to find the weak points is crucial to minimizing the available attack surface for a hacker and decreasing the impact of a breach. Reviewing these findings with your IT provider quarterly is vital to keeping your network safe. 

Threat Detection: Standard antivirus software is no longer good enough to stop hackers. Talking with your IT provider about advanced threat detection software to make sure that both local and cloud resources are sufficiently protected from all kinds of attacks. 

Patch Management: Ensuring that all software and systems are up-to-date with the latest security patches is crucial. Regular communication will allow your IT provider to inform you about critical patches or upgrades and discuss their implementation to keep your systems secure.

Employee Training: Cybersecurity is a collective effort, and employees play a vital role in maintaining a strong defense. Regular discussions about employee training will ensure that everyone in the organization is aware of best practices, such as identifying phishing emails or avoiding suspicious websites.

Data Backup and Recovery: Regular conversations with your IT company can help you establish and review comprehensive data backup and recovery strategies, minimizing the impact of potential cybersecurity incidents.

Incident Response Planning: In the unfortunate event of a cybersecurity incident, having a well-defined incident response plan is crucial. Meet with your IT provider at least annually to ensure that your plan is up to date, reflecting any changes in your IT infrastructure or evolving threat landscape.

When it comes to cybersecurity, communication is key. If your IT provider has not talked to you recently about cybersecurity, then it is time to call Farmhouse Networking. We are huge on communication and meet regularly with our clients to discuss 42 different IT related categories.   

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And God will generously provide all you need. Then you will always have everything you need and plenty left over to share with others. As the Scriptures say,
“They share freely and give generously to the poor. Their good deeds will be remembered forever.”
For God is the one who provides seed for the farmer and then bread to eat. In the same way, he will provide and increase your resources and then produce a great harvest of generosity in you. - 2 Corinthians 9:8-10