Recently had trouble getting a Xerox VersaLink C7025 multifunction printer to Scan to Email correctly and found a couple solutions to the problem that I wanted to share. It all started when I configured the SMTP settings for the scanner to use G-Suite to send emails using the following article – “Send email from a printer, scanner, or app” but got the error 017-714 report from the printer. Did some searching online and found the following answer:
Using Google Insecure SMTP Server
As per the same article, the multifunction will work by using the following settings:
- Device Email: clients scanner email address
- SMTP Server:
- Outgoing Port: 25
- Connection Security: None
- SMTP AUTH: None
This is great if the client wants the scans emailed only to people in their own domain. This will not allow sending to anyone outside their domain, which was not what this client wanted, so I contacted Xerox support and worked my way up to Level to support who pointed me to the following more secure answer:
Using Google Secure SMTP Server
The first thing to do is to make sure that Less Secure Apps setting is allowed for the Device Email account. This can be checked at – https://www.google.com/settings/security/lesssecureapps but you might find that it has to be changed in the G-Suite Admin Console (disabled by default on all accounts). Once logged into https://admin.google.com, click on Security then on Basic. Choose the option to allow each user to chose their own setting then go back to the less secure app setting page and change to allow for only that account. Now the multifunction can be configured as follows:
If your company has software that needs to be automatically updated or would like to sign-up for remote monitoring and maintenance, then contact us for assistance.
5 thoughts on “Xerox Scan to Email G-Suite (Fix Error 017-714)”
bonjour je suis un technicien informatique je besoin un logiciel de surveillance et la maintenance a distance
S’il vous plaît excusez le français cassé comme je ne l’ai pas étudié depuis le lycée et je suis obligé d’utiliser Google Translate. Je serais heureux d’aider un collègue technicien en technologie de l’information. S’il vous plaît envoyez-moi quelques détails sur le réseau que vous aurez besoin de surveillance et de maintenance et je vais discuter de ces détails avec vous.
I spent a couple of days to find out a solution, but without a result. All that “popular solution” is NOT WORK.
But I recommend a STunnel: small SMTP retranslator with a GMail configuration.
You can find out it in a Goolge. Just 5 minutes and your old 7120 scan to your mail via GMail as you need.
From Russia with Love.
BTW, when you will install the STuneel at one of computer in your LAN, you need TO TURN OFF all SMTP-security at SMTP settings.
Just push into Xerox WC 7120 this settings:
Outgoing SMTP port: 25
Connection Security: OFF
SMTP Authentication: NONE
All kind of SSL/TLS work will be on STunnel side!
It works nice!