Use clear metrics like response time, uptime, and customer satisfaction to see if your IT provider is truly doing their job.
Businesses heavily rely on their IT providers to ensure smooth operations, enhance productivity, and safeguard data. However, determining whether your IT provider is doing their job effectively can be challenging. Here are some key indicators and evaluation criteria to help you assess their performance.
Quality of Service
1. Response Time and Resolution: A reliable IT provider should have short response times and lasting resolutions. Track how quickly they respond to issues and how often they resolve problems on the first attempt. Consistent delays or repeat issues may indicate they aren’t able to take care of your business properly.
2. Service Quality and Expertise: Evaluate the technical expertise of your IT provider. They should have a proven track record and relevant industry experience. Their ability to manage complex IT environments and provide innovative solutions is crucial.
Cost and Value
1. Cost Structure: Analyze the cost of your IT services, focus on the overall value of what they provide. A transparent pricing model with no hidden fees is also preferable.
2. Budget Management: Your IT provider should help you maintain a predictable IT budget. Proactive management of IT infrastructure should prevent unexpected costs and downtime.
Reliability and Security
1. Uptime and Availability: Assess the reliability of your IT provider in terms of network uptime and system availability. Downtime can lead to significant business losses, so aim for a provider with strong customer centric service level agreements (SLAs) that guarantee high uptime.
2. Security Measures: Inquire about the provider’s security protocols and compliance with regulations like PCI, CMMC, or HIPAA. A comprehensive security framework is essential to protect sensitive data from cyber threats .
Communication and Support
1. Communication Channels: Evaluate the effectiveness of the provider’s communication. They should offer multiple channels for support and maintain open, proactive communication about system updates or maintenance. You should not have to call them for issue status.
2. Customer Support: A dedicated support team can significantly enhance the user experience. Ensure that your provider offers readily available customer support and is responsive to inquiries .
Strategic Alignment
1. Business Understanding: Your IT provider should demonstrate an interest in your business strategy and goals. They should be involved in strategic discussions and provide technology solutions that align with your long-term objectives.
2. Flexibility and Scalability: The ability to customize services to meet your unique needs and scale them as your business grows is a valuable trait in an IT provider. This flexibility can enhance the overall value of their services. Your company should not have to bend to their technology stack.
Regular assessments and open communication with your provider can help ensure that they continue to meet your evolving needs. If you have doubts about your current IT provider, contact Farmhouse Networking to provide a free network evaluation.
Windows 10 end of life preparation: audit compatibility, plan Windows 11 upgrades, and partner with managed IT before support ends October 14, 2025.
As the end of support for Windows 10 approaches in about a year on October 14, 2025, it’s crucial for businesses to start preparing for the transition. This article will guide you through the essential steps to ensure a smooth and secure move to the next phase of your computing experience.
Understanding Windows 10 End of Life
Windows 10 End of Life (EOL) marks the point when Microsoft will cease providing updates, security patches, and technical support for the operating system. This event is significant because it leaves users vulnerable to security risks, compatibility issues with newer software and hardware, and non-compliant with standards like HIPAA, PCI, and CMMC.
Key Steps to Prepare
Assess Your Current Setup: Before making any changes, take stock of your current system:
Identify all devices running Windows 10
Check hardware specifications to make sure old computers are compatible
List essential software and applications
Evaluate Upgrade Options: Consider these alternatives:
Upgrading to Windows 11 for free (if your hardware supports it)
Purchasing new devices with the latest operating system to replace older ones
Plan for Software Compatibility: Ensure your critical applications will work post-transition:
Check compatibility with newer operating systems
Contact software vendors for upgrade options
Consider alternative software solutions if needed
Train Your Team: If you’re managing a business environment:
Educate employees about the upcoming changes
Provide training on new systems or procedures
Establish a support system for the transition period
Set a Timeline: Create a realistic schedule for your transition:
Set milestones for each phase of the preparation
Allow ample time for testing and troubleshooting
Plan for potential downtime during the switch
Financial Considerations: Budgeting for the transition is crucial:
Allocate funds for new hardware if needed
Account for potential software upgrade costs
Consider the long-term cost benefits of modernizing your IT infrastructure
Security Implications: Understand the risks of running an unsupported OS:
Increased vulnerability to malware and cyber attacks
Potential compliance issues for regulated industries
Lack of technical support for critical issues
Remember, a well-planned transition not only safeguards your system but also opens up opportunities for improved performance and productivity. Take the first step now: conduct an inventory of your Windows 10 devices and begin researching upgrade paths. Your future self will thank you for your foresight and preparation.
Don’t wait until the last minute to prepare for Windows 10 End of Life. Start your transition plan today to ensure a secure and efficient computing environment for the future. Let Farmhouse Networking do the heavy lifting by assessing your needs, exploring your options, and taking proactive steps to protect your digital assets.
Not every business fits our co-managed IT model—this image shows when the partnership puzzle pieces dont align between your team and ours.
Wanted to take a look at why prospective customers would not want Farmhouse Networking to be their Managed IT Service Provider. This article will be a little tongue-in-cheek, but will hopefully give you a fresh perspective on what to look for in a Managed IT Service Provider.
Why You Don’t Want to Work with Us
We are IT Experts: They will point fingers and blame others instead of taking ownership of your IT problems. Who needs real solutions to problem or to do things the right way the first time – Band-Aid the issues until they go away themselves.
We know your software and hardware: There are lots of other Managed IT Service Providers who are IT generalists who have no experience in your industry who will charge you for their time while they stumble through fixing things.
We live answer our phones: Why would you want to talk to a human who cares when you can simply leave voicemails and hope for a callback? Better yet you can spend your day in the maze of an automated phone menu trying to get to the department that is in charge of your problem.
We communicate: Who really needs to know what is going on with the tickets that are submitted? Isn’t it easier to just make a ticket and have faith in your Managed IT Service Provider to finish the task. It’s even better when they take over your computer and reboot the server before you can save anything.
We only hire the best: There are so many Managed IT Service Providers who are willing to hire just anyone and let them pretend to know how to fix your problems.
We’re local: Who wants to have their computer issues handled by someone in their own country let alone within range to be able to show up quickly when things are really broken? Outsource everything important to your business to the lowest bidder from whatever country and make sure that they are unable to communicate effectively in English.
We’re established and growing: Fly-by-night companies are the way to go. Call up the company that advertises on obscure streaming videos to handle precious customer data.
In all seriousness, take time to think about who is your company’s Managed IT Service Provider and how they are treating you. Consider Farmhouse Networking to take better care of your IT needs.
We saved one client $1600 through targeted server optimization—real results from managed IT that reduces costs without sacrificing performance.
It’s story time again!
This time we will be telling the story of Dr. Nick one of our monthly IT service clients. Back in March, Farmhouse Networking began the process of migrating Dr. Nick’s chiropractic office from their old server to a new one. After carefully preparing the server we contacted their practice management software vendor to get the software moved from the old to the new. The vendor simply asked us to provide them with remote access to the server to allow their techs to do the migration. During this process their tech asked our junior tech who was just there to babysit the process a question about the configuration of the old server. Our tech responded that he was not sure and the software vendor’s tech proceeded to follow his process for setting up the server.
A couple of months go by and we at Farmhouse Networking notice that the new server is not performing as fast as it should be. We investigate the issue and find out that the software vendor’s had installed a free version of a critical piece of the software puzzle instead of re-using the license Dr. Nick had already purchased. Farmhouse Networking then went to the software vendor and explained the issue. We went back and forth with them for months to get them to the point where they finally agreed that they were at fault for the upgrade problem and agreed to pay for the software license to complete the puzzle and fix the speed issue that Dr. Nick and his team were experiencing.
The moral of the story is that Dr. Nick did the right thing by having a support contract with a managed IT service provider, like Farmhouse Networking, who would take ownership of the problem and see it through to the best possible outcome.
Secure your patient data with HIPAA-compliant managed IT: encryption, access controls, and continuous monitoring.
Ensuring the privacy and security of patient information is paramount. The Health Insurance Portability and Accountability Act (HIPAA) sets stringent standards for protecting sensitive patient data. For medical practices, staying compliant with HIPAA regulations can be a daunting task, especially with the increasing complexity of IT systems. This is where a Managed IT Service Provider (MSP) can play a crucial role. In this blog, we’ll explore how partnering with an MSP can help your medical practice remain compliant with HIPAA regulations for data privacy and security.
Understanding HIPAA Compliance
HIPAA compliance involves adhering to a set of rules and regulations designed to safeguard Protected Health Information (PHI). These rules are divided into several key areas:
Privacy Rule: Governs the use and disclosure of PHI.
Security Rule: Establishes standards for protecting electronic PHI (ePHI) through administrative, physical, and technical safeguards.
Breach Notification Rule: Requires covered entities to notify affected individuals, the Secretary of Health and Human Services (HHS), and, in some cases, the media, of a breach of unsecured PHI.
Enforcement Rule: Outlines the penalties for non-compliance and the procedures for investigations and hearings.
The Role of Managed IT in HIPAA Compliance
A Managed IT Service Provider can offer a range of services that help ensure your medical practice remains compliant with HIPAA regulations. Here are some key ways an MSP can assist:
Risk Assessment and Management: HIPAA requires regular risk assessments to identify potential vulnerabilities in your IT systems. An MSP can conduct comprehensive risk assessments to:
Identify and evaluate risks to ePHI.
Implement measures to mitigate identified risks.
Continuously monitor and update risk management strategies.
Data Encryption and Secure Communication: Encrypting ePHI is a critical component of HIPAA compliance. An MSP can implement robust encryption protocols to ensure that data is protected both at rest and in transit. Additionally, they can set up secure communication channels, such as encrypted email, secure messaging platforms, and encrypted file sharing, to protect sensitive information.
Access Control and Authentication: HIPAA mandates strict access controls to ensure that only authorized personnel can access ePHI. An MSP can help by:
Implementing role-based access controls (RBAC).- all users in a group and only specific groups get access to specific things
Setting up multi-factor authentication (MFA) to add an extra layer of security.
Regularly reviewing and updating access permissions.
Backup and Disaster Recovery: Data loss can have severe consequences for HIPAA compliance. An MSP can design and implement a robust backup and disaster recovery plan to ensure that ePHI is regularly backed up and can be quickly restored in the event of data loss or a cyberattack.
Security Awareness Training: Human error is a significant factor in many data breaches. An MSP can provide ongoing security awareness training for your staff to:
Educate them about HIPAA regulations and the importance of data privacy.
Teach best practices for identifying and responding to potential security threats.
Conduct regular phishing simulations to test and improve staff vigilance.
Continuous Monitoring and Incident Response: HIPAA requires continuous monitoring of IT systems to detect and respond to security incidents promptly. An MSP can offer:
24/7 monitoring of your IT infrastructure.
Advanced threat detection and response solutions.
Incident response planning and execution to minimize the impact of security breaches.
Benefits of Partnering with a Managed IT Provider
Partnering with an MSP for HIPAA compliance offers several benefits:
Expertise: MSPs have specialized knowledge and experience in healthcare IT and HIPAA regulations.
Cost-Effectiveness: Outsourcing IT management can be more cost-effective than maintaining an in-house IT team.
Focus on Core Activities: With IT management in the hands of experts, your medical practice can focus on providing quality patient care.
Scalability: MSPs can scale their services to meet the growing needs of your practice.
Ensuring HIPAA compliance is a complex but essential task for any medical practice. By partnering with a Managed IT Service Provider, you can leverage their expertise and resources to safeguard patient data, mitigate risks, and maintain compliance with HIPAA regulations. This not only protects your practice from potential penalties but also builds trust with your patients, knowing their sensitive information is in safe hands. For medical practices looking to navigate the intricacies of HIPAA compliance, a Managed IT Service Provider like Farmhouse Networking can be an invaluable ally in maintaining the highest standards of data privacy and security.
Stepping over dollars to pick up pennies with backup can cost your business more than it saves—invest in reliable online backup instead.
It’s story time again!
This time we are talking about Dave a former client of ours. He decided several years ago to change his accounting practice’s IT support to a national company that produced one of the software packages he used. Dave listened to their sales pitch about a better understanding and support of their software for less money per month. Dave still called us once and awhile to help do things in person because this national company did not have any local presence. It had been almost a year since we had heard from Dave last when we got a phone call from another local computer repair shop asking us for any information we could provide to help them – Dave’s server had crashed and was not booting after a power outage.
It turns out that Dave’s national IT support company did not have any backups of the server. They had no idea how the server was configured and this forced Dave to reach out to the local computer repair shop. We gave them credentials that we had for the backup system we had put in place previously and talked them through reconnecting a network storage device to the server to get the server back to complete functionality. This process took them about a week to complete.
During the time that we did support Dave there was a similar incident with one of his computers. We used the backup system we had recommended to get him back to fully functional in a matter of hours – in the middle of tax season no less.
The moral of the story is that Dave should have stayed with Farmhouse Networking or moved to a managed IT support company that understands both the software and the things that can go wrong in a company like Dave’s account practice so that he could be properly protected.
CrowdStrike Falcon update triggers massive IT outage across cloud services
The recent CrowdStrike IT outage on July 19, 2024, caused by a defective update for Windows, serves as a stark reminder of the importance of managing IT infrastructure and proactive measures to prevent system downtime. While no system is entirely immune to outages, there are several strategies businesses can implement to minimize the risk and impact of such incidents.
Key Strategies to Prevent IT Outages
Improve Continuous Integration / Continuous Deployment (CI/CD) Practices: One of the most effective ways to prevent outages caused by software updates is to enhance CI/CD practices. This approach involves:
Automating the testing and deployment process
Implementing rigorous quality assurance checks
Using staging environments to test updates before full deployment
Gradually rolling out updates to detect issues early
By improving CI/CD practices, businesses can catch potential issues before they affect the entire network, reducing the likelihood of widespread outages.
Implement Comprehensive Load / Failure Testing: Regular load testing is crucial to ensure that systems can handle typical use cases and determine their potential in high use scenarios. A game plan should also be put in place for when systems fail to map out the road to recovery. This involves:
Simulating various levels of user activity
Identifying performance bottlenecks
Optimizing system architecture and configuration
Preparing for crisis scenarios, such as partial resource failures
Practice response to system failures before they become reality
Load / failure testing helps businesses understand their system’s limitations and address potential issues before they lead to outages.
Ensure Proper Scalability: As businesses grow, their IT infrastructure must be able to scale accordingly. This includes:
Designing systems with future growth in mind
Utilizing cloud technologies for flexible resource allocation
Regularly reviewing and updating system architecture
Implementing efficient systems that can handle increased business
Proper scalability ensures that systems can continue to function effectively as demand increases, reducing the risk of outages due to overload.
Enable Automatic Updates with Caution: While automatic updates can help keep systems secure and up-to-date, they should be implemented carefully. Best practices include:
Testing updates in a controlled environment before widespread deployment
Staggering updates across different system components
Having a rollback plan in case of issues
Monitoring systems closely after updates are applied
Automatic updates can help prevent security vulnerabilities, but they must be managed carefully to avoid introducing new issues.
Implement Comprehensive Monitoring: A robust monitoring system is essential for detecting and addressing potential issues before they escalate into outages. This includes:
Using a centralized monitoring platform for all IT infrastructure
Outsourcing it management is resources are not available
Setting up alerts for unusual system behavior or performance metrics
Implementing predictive analytics to identify potential issues early
Regularly reviewing and updating monitoring parameters
Comprehensive monitoring allows businesses to take a proactive approach to system management, reducing the risk of unexpected outages.
Conduct Regular Employee Training: Human error is a common cause of IT outages. Regular employee training can help mitigate this risk. Training should cover:
Best practices for system usage
Recognizing and reporting potential security threats
Proper procedures for applying updates and patches
Emergency response protocols in case of system issues
Well-trained employees are less likely to make mistakes that could lead to outages and are better equipped to respond effectively when issues do occur.
Don’t let IT outages disrupt your business. Take action now to protect your company’s technology infrastructure. Call Farmhouse Networking today at (541) 761-9549 to schedule a comprehensive IT assessment and learn how our expert team can implement strategies to prevent costly downtime. Secure your business’s future with proactive IT management.
Safeguarding your business data is paramount. Cyber threats are ever-evolving, and data breaches can have severe consequences. To fortify your business defenses, consider implementing the following security and encryption tools:
Operating System Encryption
Encryption is the process where normal data is transformed into something unreadable without the keys unlock it. Windows has encryption built in using BitLocker software in conjunction with modern hardware to keep data safe on physical hard drives. In case a computer is stolen or lost the data is unreadable (assuming the password protecting the computer is strong).
Virtual Private Network / Zero Trust Network Access
Whenever employees are remote or working from home they need to be able to connect to company resources without endangering company data. This is best done through Zero Trust Network Access (ZTNA) which is the next-gen replacement for the older virtual private network connection ZTNA assumes that all connections are threats unless proven otherwise and those who are connecting must have their computers tested to make sure they are safe. This approach also only allows users to connect to the resources that are specifically needed to function.
Antivirus / Extended Detection and Response
One key to staying cyber secure is to recognize and repel threats before they do any damage. Utilizing AI and automation extended detection and response (XDR) is the modern replacement for antivirus. It is able to detect behavior patterns that malicious software and hackers use when attacking your systems then automatically undue any changes they have made.
Email Encryption and SPAM Filtering
When sending sensitive data via email it is now the standard to send it via encrypted channels with each message also being encrypted. Most companies that provide encryption also provide SPAM filtering which keeps phishing, spoofing, and malicious emails from targeting employees. This is often the most effective means hackers use to gain a foot hold in networks.
Backups
There will inevitably be times when hackers are able to breach even the best defenses, so the only recourse at that time is to have good backups in multiple locations to recover once the attacker is repelled. Without good backups many companies have had to pay ransoms and hope for a response or go out of business.
Remember, data security is an ongoing process. Combine these tools with user education and strong password practices,. Stay vigilant, adapt to new threats, and invest wisely in protecting your digital assets and reputation. Call Farmhouse Networking to advise you on how to best secure your business.
Lenovo ThinkPad laptops and desktops are the best choice for business computers because of durability, security, performance, and easy integration into managed IT and TaaS.
Farmhouse Networking only recommends the best computers for your business and Lenovo stands head and shoulders above the rest. Here are several reasons why Lenovo is the best company for businesses to buy computers from:
Unmatched Reliability and Durability
Lenovo’s ThinkPad series is renowned for its durability and reliability. Originally developed by IBM, ThinkPads have been a staple in the business world for decades. These laptops undergo rigorous MIL-SPEC testing to ensure they can withstand extreme conditions, making them ideal for professionals who need a dependable device.
Superior Performance
Lenovo computers are designed with performance in mind. Whether you need a powerful desktop for complex data analysis or a lightweight laptop for on-the-go productivity, Lenovo offers a range of devices equipped with the latest processors, ample memory, and high-quality graphics. This ensures that your business operations run smoothly and efficiently.
Innovative Features
Lenovo consistently integrates innovative features into their products. For instance, the ThinkPad X1 Carbon Gen 11 offers a sleek design, fast processor options, and a long battery life, making it a versatile choice for any business. Additionally, Lenovo’s business laptops often come with advanced security features, such as biometric authentication and encryption, to protect sensitive business data.
Customizability and Upgradability
One of the standout features of Lenovo computers is their customizability. Businesses can choose from a variety of configurations to meet their specific needs. Moreover, many Lenovo laptops and desktops are designed to be easily upgradable, allowing businesses to extend the lifespan of their devices by upgrading components as needed.
Excellent Support and Warranty
Lenovo offers robust customer support and comprehensive warranty options. This ensures that businesses can get timely assistance and repairs, minimizing downtime and keeping operations running smoothly. Lenovo’s support services are highly rated, providing peace of mind for business owners. We always recommend that our clients sign up for the next business day warranties because they come onsite with parts the day after your first phone call.
Eco-Friendly Initiatives
Lenovo is committed to sustainability and eco-friendly practices. The company has made significant strides in reducing its environmental impact through energy-efficient products and sustainable manufacturing processes. For businesses looking to reduce their carbon footprint, Lenovo’s eco-friendly initiatives are a significant plus.
Spread the Costs with Tech-as-a-Service
Lenovo helps owners spread out the cost of new computers by allowing clients to finance their hardware or setup Tech-as-a-Service plan that turns hardware from a capital expense to an operating expense.
If your company is looking to update your fleet of laptops for remote workers, equip your engineers with the powerful workstations to create product models, or take advantage of the latest innovations to increase productivity – call Farmhouse Networking to let us do the shopping for you.
We pray daily for client prosperity, protection, and thriving businesses
We are a faith forward company and part of our expression of the faith is our interaction with our clients.
Why pray?
We meet with our clients twice a year and during those meetings we discuss what is going on in their business. Part of this discussion is asking our clients if there is anything that we can be praying for their business or personally. Our owner believes in the power of prayer and takes each of these requests to God in prayer each morning. We have seen specific and powerful answers to our prayers, so we give God the credit for that.
If you or your company would like to be prayed for each morning then contact us and we will lift them up in prayer.
And God will generously provide all you need. Then you will always have everything you need and plenty left over to share with others. As the Scriptures say,
“They share freely and give generously to the poor. Their good deeds will be remembered forever.”
For God is the one who provides seed for the farmer and then bread to eat. In the same way, he will provide and increase your resources and then produce a great harvest of generosity in you. - 2 Corinthians 9:8-10
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