It’s story time again!

This time we will be telling the story of Dr. Nick one of our monthly IT service clients. Back in March, Farmhouse Networking began the process of migrating Dr. Nick’s chiropractic office from their old server to a new one. After carefully preparing the server we contacted their practice management software vendor to get the software moved from the old to the new. The vendor simply asked us to provide them with remote access to the server to allow their techs to do the migration. During this process their tech asked our junior tech who was just there to babysit the process a question about the configuration of the old server. Our tech responded that he was not sure and the software vendor’s tech proceeded to follow his process for setting up the server. 

A couple of months go by and we at Farmhouse Networking notice that the new server is not performing as fast as it should be. We investigate the issue and find out that the software vendor’s had installed a free version of a critical piece of the software puzzle instead of re-using the license Dr. Nick had already purchased. Farmhouse Networking then went to the software vendor and explained the issue. We went back and forth with them for months to get them to the point where they finally agreed that they were at fault for the upgrade problem and agreed to pay for the software license to complete the puzzle and fix the speed issue that Dr. Nick and his team were experiencing. 

The moral of the story is that Dr. Nick did the right thing by having a support contract with a managed IT service provider, like Farmhouse Networking, who would take ownership of the problem and see it through to the best possible outcome.