CrowdStrike Falcon update triggers massive IT outage across cloud services
The recent CrowdStrike IT outage on July 19, 2024, caused by a defective update for Windows, serves as a stark reminder of the importance of managing IT infrastructure and proactive measures to prevent system downtime. While no system is entirely immune to outages, there are several strategies businesses can implement to minimize the risk and impact of such incidents.
Key Strategies to Prevent IT Outages
Improve Continuous Integration / Continuous Deployment (CI/CD) Practices: One of the most effective ways to prevent outages caused by software updates is to enhance CI/CD practices. This approach involves:
Automating the testing and deployment process
Implementing rigorous quality assurance checks
Using staging environments to test updates before full deployment
Gradually rolling out updates to detect issues early
By improving CI/CD practices, businesses can catch potential issues before they affect the entire network, reducing the likelihood of widespread outages.
Implement Comprehensive Load / Failure Testing: Regular load testing is crucial to ensure that systems can handle typical use cases and determine their potential in high use scenarios. A game plan should also be put in place for when systems fail to map out the road to recovery. This involves:
Simulating various levels of user activity
Identifying performance bottlenecks
Optimizing system architecture and configuration
Preparing for crisis scenarios, such as partial resource failures
Practice response to system failures before they become reality
Load / failure testing helps businesses understand their system’s limitations and address potential issues before they lead to outages.
Ensure Proper Scalability: As businesses grow, their IT infrastructure must be able to scale accordingly. This includes:
Designing systems with future growth in mind
Utilizing cloud technologies for flexible resource allocation
Regularly reviewing and updating system architecture
Implementing efficient systems that can handle increased business
Proper scalability ensures that systems can continue to function effectively as demand increases, reducing the risk of outages due to overload.
Enable Automatic Updates with Caution: While automatic updates can help keep systems secure and up-to-date, they should be implemented carefully. Best practices include:
Testing updates in a controlled environment before widespread deployment
Staggering updates across different system components
Having a rollback plan in case of issues
Monitoring systems closely after updates are applied
Automatic updates can help prevent security vulnerabilities, but they must be managed carefully to avoid introducing new issues.
Implement Comprehensive Monitoring: A robust monitoring system is essential for detecting and addressing potential issues before they escalate into outages. This includes:
Using a centralized monitoring platform for all IT infrastructure
Outsourcing it management is resources are not available
Setting up alerts for unusual system behavior or performance metrics
Implementing predictive analytics to identify potential issues early
Regularly reviewing and updating monitoring parameters
Comprehensive monitoring allows businesses to take a proactive approach to system management, reducing the risk of unexpected outages.
Conduct Regular Employee Training: Human error is a common cause of IT outages. Regular employee training can help mitigate this risk. Training should cover:
Best practices for system usage
Recognizing and reporting potential security threats
Proper procedures for applying updates and patches
Emergency response protocols in case of system issues
Well-trained employees are less likely to make mistakes that could lead to outages and are better equipped to respond effectively when issues do occur.
Don’t let IT outages disrupt your business. Take action now to protect your company’s technology infrastructure. Call Farmhouse Networking today at (541) 761-9549 to schedule a comprehensive IT assessment and learn how our expert team can implement strategies to prevent costly downtime. Secure your business’s future with proactive IT management.
Safeguarding your business data is paramount. Cyber threats are ever-evolving, and data breaches can have severe consequences. To fortify your business defenses, consider implementing the following security and encryption tools:
Operating System Encryption
Encryption is the process where normal data is transformed into something unreadable without the keys unlock it. Windows has encryption built in using BitLocker software in conjunction with modern hardware to keep data safe on physical hard drives. In case a computer is stolen or lost the data is unreadable (assuming the password protecting the computer is strong).
Virtual Private Network / Zero Trust Network Access
Whenever employees are remote or working from home they need to be able to connect to company resources without endangering company data. This is best done through Zero Trust Network Access (ZTNA) which is the next-gen replacement for the older virtual private network connection ZTNA assumes that all connections are threats unless proven otherwise and those who are connecting must have their computers tested to make sure they are safe. This approach also only allows users to connect to the resources that are specifically needed to function.
Antivirus / Extended Detection and Response
One key to staying cyber secure is to recognize and repel threats before they do any damage. Utilizing AI and automation extended detection and response (XDR) is the modern replacement for antivirus. It is able to detect behavior patterns that malicious software and hackers use when attacking your systems then automatically undue any changes they have made.
Email Encryption and SPAM Filtering
When sending sensitive data via email it is now the standard to send it via encrypted channels with each message also being encrypted. Most companies that provide encryption also provide SPAM filtering which keeps phishing, spoofing, and malicious emails from targeting employees. This is often the most effective means hackers use to gain a foot hold in networks.
Backups
There will inevitably be times when hackers are able to breach even the best defenses, so the only recourse at that time is to have good backups in multiple locations to recover once the attacker is repelled. Without good backups many companies have had to pay ransoms and hope for a response or go out of business.
Remember, data security is an ongoing process. Combine these tools with user education and strong password practices,. Stay vigilant, adapt to new threats, and invest wisely in protecting your digital assets and reputation. Call Farmhouse Networking to advise you on how to best secure your business.
Enhance business cybersecurity defenses using advanced website filtering from Farmhouse Networking.
Businesses are faced with an ever-growing number of cybersecurity threats. One effective method to protect your organization’s sensitive data and network is implementing website filtering. Website filtering solutions offer businesses an essential tool to manage and safeguard their networks, ensuring employees are protected from accessing malicious or inappropriate websites. We will explore the importance of website filtering for business cybersecurity and provide practical insights for implementation.
Understanding Website Filtering:
Website filtering is an advanced security measure that enables organizations to control the websites that can be accessed by their employees. This essential cybersecurity practice helps mitigate risks associated with malware, phishing attacks, and overall data breaches. Through the implementation of website filtering, businesses can proactively manage internet usage, reduce network congestion, and improve productivity.
Benefits of Website Filtering:
Enhanced Network Security: By filtering out potentially harmful websites, businesses can significantly reduce the risk of malware infiltration, phishing attempts, and other cyber threats. Website filtering acts as a vital line of defense, preventing employees from inadvertently accessing websites hosting malicious content and safeguarding sensitive corporate data.
Regulatory Compliance: As the healthcare industry is subject to strict compliance regulations, implementing website filtering can help organizations maintain adherence to industry-specific regulations such as HIPAA. By blocking access to unauthorized websites or content, businesses ensure they are aligning with compliance requirements, reducing the potential for fines or legal repercussions.
Increased Employee Productivity: Unrestricted internet access often leads to time-wasting activities, reducing overall productivity within the organization. With website filtering, businesses can minimize distractions by blocking access to social media platforms, gaming websites, or other non-work-related sites, fostering a more focused work environment.
Bandwidth Optimization: Streaming services and large media files can significantly impact network bandwidth, leading to slower connections and decreased productivity. Website filtering helps alleviate this strain by allowing organizations to control access to bandwidth-intensive websites or file-sharing platforms, optimizing network performance.
Choosing the Right Website Filtering Solution:
When selecting a website filtering solution, organizations should consider the following:
Granular Control: Look for a solution that offers granular control, allowing you to tailor website filtering policies to specific departments or individual users. This flexibility ensures that employees only have access to relevant websites and content necessary for their job roles.
Real-Time Updates: The cybersecurity landscape evolves rapidly, with new threats emerging constantly. Ensure your chosen website filtering solution offers AI powered real-time updates and threat intelligence to protect against the latest risks effectively.
User-Friendly Interface: Implementing a user-friendly website filtering solution simplifies management. Look for a solution with an intuitive interface that enables easy configuration and monitoring of website filtering policies.
Potential Challenges and Mitigation Strategies:
While website filtering can provide numerous benefits, there are potential challenges to consider:
False Positives: Overzealous website filtering policies can sometimes lead to legitimate websites being inaccurately blocked, causing frustration for employees. Regularly review and fine-tune filtering policies to minimize the risk of false positives, striking a balance between security and productivity.
BYOD (Bring Your Own Device) Environments: There is an increasing reliance on personal devices to access corporate networks. Ensure that your website filtering solution extends to cover such devices and effectively enforces security policies, mitigating the risk of potential threats from unsecured devices.
Ongoing Maintenance and Monitoring: Website filtering requires ongoing maintenance and monitoring to ensure optimal performance and adaptability to emerging threats. Assign dedicated IT staff or consider a managed service provider (MSP) like Farmhouse Networking to oversee the implementation, management, and updates of your website filtering solution.
Website filtering is a critical component of any business’s cybersecurity strategy, providing robust protection against web-based threats and enhancing network security. Farmhouse Networking provides website filtering service to all our monthly managed clients at no additional cost. Sign-up today to become cyber secure.
Navigating DORA changes with robust BYOD MDM for financial resilience
For US financial institutions, regulatory frameworks play a pivotal role in shaping operational protocols, enhancing security measures, and ensuring the resilience of the financial sector against a myriad of risks and vulnerabilities. Among these regulatory frameworks, the Digital Operational Resilience Act (DORA) stands out as a beacon of change, heralding a new era of compliance requirements and operational standards for financial entities.
This comprehensive guide aims to demystify the intricacies of DORA, shedding light on its key provisions, compliance requirements, and the broader implications for information and communication technology (ICT) within the financial sector. We will provide actionable insights into navigating these changes, adopting effective strategies for adaptation, overcoming potential challenges, and adhering to best practices for ensuring DORA compliance. As we delve into this exploration, the role of technology in facilitating compliance and the future landscape of US financial institutions under DORA’s influence will also be examined.
Introduction to DORA and its impact on US financial institutions
The introduction of DORA is a testament to the increasing recognition of the critical role that digital operational resilience plays in the stability and security of financial institutions. When cyber threats are looming large and the dependency on ICT infrastructures has become indispensable, DORA emerges as a regulatory response to the need for a harmonized, rigorous framework aimed at bolstering the digital defenses of financial entities. Its impact on US financial institutions is far-reaching, affecting not only the internal processes and technological deployments but also the strategic orientation towards digital operational resilience.
For US financial institutions, DORA represents both a challenge and an opportunity. The challenge lies in the comprehensive nature of the requirements, demanding a thorough reassessment of existing ICT systems, operational policies, and compliance mechanisms. On the other hand, the opportunity emerges from the potential for enhanced operational resilience, reduced vulnerability to cyber incidents, and a stronger competitive position in a digitally driven market. The anticipation of these changes has already begun to shape the strategic planning and investment priorities of financial institutions, with a clear focus on aligning with DORA’s stipulations.
The significance of DORA extends beyond mere compliance. It encapsulates a paradigm shift towards viewing digital operational resilience as a cornerstone of financial stability and consumer trust. As such, the efforts to meet DORA’s requirements are not just about adhering to a regulatory mandate but about embracing a culture of continuous improvement and risk-awareness in the digital domain. This cultural shift is fundamental to navigating the changes brought about by DORA and leveraging them to build a more resilient, trustworthy financial sector.
Understanding the key provisions of DORA
DORA is structured around several key provisions that collectively aim to enhance the digital operational resilience of financial institutions. These provisions cover a broad spectrum of requirements, from ICT risk management and incident reporting to third-party dependency management and testing of digital defenses. Understanding these key provisions is essential for financial institutions to grasp the full extent of DORA’s implications and to formulate a coherent strategy for compliance.
The first of these provisions centers on robust ICT risk management practices. Financial institutions are required to implement comprehensive risk management frameworks that can identify, assess, mitigate, and monitor ICT risks. This entails not only the deployment of advanced security measures and protocols but also the establishment of governance structures that ensure continuous oversight and accountability for ICT risk management.
Another critical provision of DORA pertains to the reporting of significant cyber incidents. Financial institutions must establish mechanisms for timely detection and reporting of such incidents to relevant regulatory authorities. This enhances the collective resilience of the financial sector by enabling a coordinated response to cyber threats and the sharing of critical information that can prevent the propagation of cyberattacks.
Lastly, DORA places a strong emphasis on the management of third-party risks. Given the interconnected nature of today’s financial ecosystem, where institutions rely heavily on external vendors for ICT services, DORA mandates stringent due diligence, monitoring, and contractual safeguards to manage the risks associated with third-party dependencies. This includes the requirement for financial institutions to ensure that their third-party providers adhere to equivalent standards of digital operational resilience.
Implications of DORA on information and communication technology (ICT)
The implications of DORA on ICT within financial institutions are profound, encompassing both the technological infrastructure and the operational processes that underpin the institution’s digital activities. At its core, DORA seeks to ensure that financial institutions have resilient, secure, and efficient ICT systems capable of withstanding a wide range of digital threats and challenges.
One of the primary implications relates to the enhancement of cybersecurity measures. DORA drives financial institutions to adopt state-of-the-art security technologies and practices, from advanced encryption methods and intrusion detection systems to comprehensive data protection protocols. This not only strengthens the institution’s defenses against cyberattacks but also fosters a culture of cybersecurity awareness and vigilance among employees and stakeholders.
Another significant implication is the focus on operational continuity and disaster recovery. DORA mandates that financial institutions develop and test robust business continuity plans (BCPs) and disaster recovery strategies (DRS) that ensure the institution can maintain or quickly resume critical operations in the event of an ICT-related disruption. This requires a careful analysis of critical business functions, the identification of potential vulnerabilities, and the implementation of measures to mitigate these risks.
Additionally, DORA underscores the importance of ICT governance and accountability. Financial institutions are expected to establish clear governance structures that define roles, responsibilities, and accountability for ICT risk management. This involves senior management taking an active role in overseeing ICT strategies, ensuring that digital operational resilience is embedded in the institution’s strategic planning and decision-making processes.
Navigating the changes brought by DORA in the financial sector
Navigating the changes brought by DORA requires a strategic, proactive approach that goes beyond mere compliance. Financial institutions must view these changes as an opportunity to enhance their operational resilience, competitive advantage, and trustworthiness in the digital age. This involves embracing a holistic view of digital operational resilience, integrating it into the institution’s overall strategic framework, and fostering a culture of continuous improvement and innovation.
The first step in this journey is to conduct a comprehensive assessment of the institution’s current ICT landscape and operational practices. This assessment should identify gaps in compliance with DORA’s provisions, areas of vulnerability to digital risks, and opportunities for enhancing digital operational resilience. Based on this assessment, financial institutions can develop a tailored action plan that addresses these gaps, leverages technological innovations, and aligns with the institution’s strategic objectives.
Engagement and collaboration across the organization are also crucial for successfully navigating the changes brought by DORA. This involves fostering an inclusive dialogue among stakeholders, including senior management, ICT professionals, risk managers, and operational staff, to ensure a shared understanding and commitment to digital operational resilience. Training and awareness programs can also play a key role in equipping employees with the knowledge and skills needed to contribute to the institution’s resilience efforts.
Furthermore, financial institutions should leverage the potential of technology to facilitate compliance and enhance operational resilience. This includes exploring advanced technologies such as artificial intelligence (AI), machine learning (ML), and blockchain, which can offer innovative solutions for risk management, incident detection, and secure transactions. Technology can also enable more efficient and effective compliance processes, from automated reporting mechanisms to real-time monitoring of third-party risks.
Strategies for adapting to DORA’s requirements
Adapting to DORA’s requirements necessitates a strategic approach that aligns with the institution’s operational realities and long-term objectives. One effective strategy is to prioritize the institution’s efforts based on the criticality of different ICT systems and processes, focusing initially on areas that present the highest risk or are most crucial for the institution’s operations. This prioritization helps to allocate resources efficiently and achieve significant enhancements in digital operational resilience.
Another key strategy involves fostering partnerships and collaboration both within the financial sector and with external technology providers. Collaborative initiatives can facilitate the sharing of best practices, insights, and experiences related to DORA compliance and digital operational resilience. Engaging with technology providers, like Farmhouse Networking, can also enable financial institutions to access innovative solutions and expertise that support compliance efforts and enhance the institution’s digital capabilities.
Continuous monitoring and evaluation are also essential for adapting to DORA’s requirements. Financial institutions should establish mechanisms for ongoing assessment of their compliance status, digital risk landscape, and the effectiveness of implemented resilience measures. This enables the institution to identify emerging risks, adapt to changes in the regulatory environment, and continuously improve its digital operational resilience.
Key challenges faced by financial institutions in implementing DORA
Implementing DORA presents a range of challenges for financial institutions, from the complexity of compliance requirements to the need for significant investments in technology and skills. One of the primary challenges is the integration of DORA’s provisions into the institution’s existing risk management and operational frameworks. This requires a comprehensive understanding of DORA’s requirements, as well as the ability to align these with the institution’s processes and objectives.
Another significant challenge is the management of third-party risks. The reliance on external providers for critical ICT services introduces a layer of complexity to compliance efforts, necessitating thorough due diligence, effective contractual arrangements, and ongoing monitoring. Ensuring that third-party providers adhere to equivalent standards of digital operational resilience can be a daunting task, requiring dedicated resources and expertise.
Additionally, the rapid pace of technological change and the evolving cyber threat landscape pose challenges for maintaining compliance and ensuring continuous digital operational resilience. Financial institutions must remain agile, constantly updating their risk assessments, cybersecurity measures, and resilience strategies to address new vulnerabilities and threats.
Best practices for ensuring DORA compliance
Ensuring DORA compliance requires a structured, diligent approach that encompasses several best practices. One of the foundational best practices is the establishment of a cross-functional team dedicated to DORA compliance. This team should include representatives from various departments, including ICT, risk management, legal, and operations, ensuring a comprehensive perspective on compliance efforts and facilitating effective coordination across the institution.
Developing a detailed compliance roadmap is another critical best practice. This roadmap should outline the key steps and milestones for achieving compliance, from initial assessments and gap analyses to the implementation of required measures and ongoing monitoring. The roadmap should also include timelines and responsibilities, providing a clear framework for the institution’s compliance efforts.
Continuous training and awareness programs are also essential for ensuring DORA compliance. Financial institutions should invest in educating their employees about the importance of digital operational resilience, the specific requirements of DORA, and their roles and responsibilities in maintaining compliance. Training programs should be regularly updated to reflect changes in the regulatory environment and emerging best practices.
Furthermore, leveraging technology can significantly enhance compliance efforts. Advanced technologies such as AI, ML, and blockchain can offer innovative solutions for risk assessment, incident detection, and secure data management. Financial institutions should explore these technologies, assessing their potential to support compliance objectives and enhance overall digital operational resilience.
The role of technology in facilitating DORA compliance
Technology plays a crucial role in facilitating DORA compliance, offering powerful tools and solutions that can enhance digital operational resilience and streamline compliance processes. One of the key areas where technology can make a significant impact is in risk assessment and management. Advanced analytics, AI, and ML can enable financial institutions to conduct more sophisticated risk assessments, identifying potential vulnerabilities and threats with greater accuracy and efficiency.
Incident detection and response is another area where technology can provide substantial benefits. Automated monitoring systems, intrusion detection technologies, and cybersecurity platforms can help financial institutions to quickly identify and respond to cyber incidents, minimizing their impact and ensuring timely reporting to regulatory authorities.
Technology can also support the management of third-party risks. Platforms and tools for vendor risk management enable financial institutions to conduct thorough due diligence, monitor third-party providers’ compliance with DORA requirements, and manage contractual arrangements more effectively. This facilitates a more robust approach to managing the risks associated with external ICT service providers.
Moreover, technology can enhance the efficiency of compliance processes, from automated reporting mechanisms to digital record-keeping systems. These technologies can reduce the administrative burden of compliance, allowing financial institutions to focus more resources on enhancing their digital operational resilience and providing value to their customers.
For financial institutions seeking to navigate the complexities of DORA compliance and enhance their digital operational resilience, partnering with expert service providers can offer valuable support. Contact Farmhouse Networking to manage your company’s ICT and protect from cyber threats, ensuring you stay ahead of the regulatory changes and build a stronger, more resilient financial institution for the future.
Relying on one IT guy can expose your small business to downtime, data loss, and security vulnerabilities—managed IT services offer stronger protection.
The role of Information Technology (IT) in business success cannot be overstated. IT systems and infrastructure form the backbone of modern businesses, facilitating communication, data management, and efficient workflow. From managing customer databases to ensuring network security, IT plays a crucial role in driving productivity and competitiveness. However, many businesses make the mistake of relying on a single IT guy to handle all their technological needs. In this article, I will discuss the risks associated with this approach and the importance of adopting a team-based approach to IT support.
The risks of relying on a single IT guy
Lack of expertise and knowledge
When you rely on a single IT guy, you are limited to their individual skills and expertise. While they may be knowledgeable in certain areas, they may not possess the breadth of knowledge required to handle all aspects of your business’s IT infrastructure. IT is a vast field that encompasses various domains such as network administration, cybersecurity, software development, and hardware maintenance. By relying on a single guy, you risk missing out on specialized expertise that could greatly benefit your business.
Limited availability and support
Another significant risk of relying on a single IT guy is limited availability and support. IT issues can arise at any time, and if your IT guy is unavailable or overwhelmed with other responsibilities, it can lead to significant downtime and disruptions in your business operations. With a single point of contact, you may have to wait for extended periods before your IT issues are resolved, resulting in decreased productivity and potential financial losses.
Single point of failure
Relying on a single IT guy also means that your business is vulnerable to a single point of failure. If your IT guy falls ill, takes a vacation, or leaves the company, you may be left without any IT support. Singular IT techs often don’t have the time or resources to properly document procedures and critical passwords, so when they go this information is lost. This can be particularly problematic during critical times when you need immediate assistance. Having a backup plan or a team of IT professionals ensures that your business operations can continue uninterrupted, even if one person is unavailable.
The impact of downtime on business operations
Downtime can have severe consequences on your business operations. Every minute your systems are down translates to lost revenue, missed opportunities, and frustrated customers. According to a study conducted by Gartner, the average cost of IT downtime is $5,600 per minute. Imagine the financial implications if your IT guy is unavailable for an extended period. With a team-based approach to IT support, you can minimize downtime and ensure swift resolution of any issues, thereby safeguarding your business’s success.
The importance of a team approach to IT support
Adopting a team approach to IT support offers numerous benefits for your business. Firstly, it provides a diverse set of skills and expertise that can be leveraged to address various IT challenges effectively. Each team member brings their unique knowledge and experience, allowing for comprehensive and well-rounded support. Additionally, with a team, you have the advantage of increased availability and faster response times. By distributing responsibilities among team members, you can ensure that someone is always available to address your IT needs promptly.
The benefits of outsourcing IT support
Outsourcing IT support is a viable solution for businesses looking to avoid the risks associated with relying on a single IT guy. Outsourcing allows you to tap into a pool of talented professionals with specialized expertise in different IT domains. Moreover, outsourcing IT support can often be more cost-effective than hiring a full-time IT staff, especially for small and medium-sized businesses. By partnering with an external IT support provider, like Farmhouse Networking, you can access a wide range of services, including network monitoring, cybersecurity, data backup, and software maintenance, all while enjoying the benefits of a dedicated team.
Finding the right IT support provider
Finding the right IT support provider is crucial to ensuring a successful and secure IT infrastructure. When evaluating potential providers, consider their experience, track record, and the range of services they offer. Look for certifications and qualifications that demonstrate their expertise and commitment to quality. It is also essential to assess their responsiveness and availability to ensure that they can meet your business’s IT needs promptly. Ask them about their record keeping habits, make sure they document everything and keep your information secure with industry standard protocols. By conducting thorough research and seeking recommendations, you can find an IT support provider that aligns with your business goals and requirements.
By adopting a team-based approach to IT support or outsourcing your IT needs, you can mitigate these risks and ensure a successful and secure IT infrastructure. Don’t get stuck when your IT guy no longer responds; contact us to experience the comfort of having a team look after your business IT. With the right IT support provider, you can focus on growing your business while leaving your technological needs in capable hands.
Modern accounting firm using managed IT services to keep tax software and client data online during busy season
Tax season is when every minute of billable time matters, and even a one-hour outage can cost thousands in lost work, delayed returns, and stressed staff. As a firm owner, the right IT strategy is the difference between a smooth March and a “fire drill” every week.
Why Downtime Is So Costly During Tax Season
Accounting teams regularly work 60+ hour weeks during peak busy season, so any outage hits during extended hours, not just 9–5.
Firms that move from reactive to proactive IT strategies have been able to cut downtime by 60–80%, protecting both billable hours and client trust.
Technology advances have already helped 69% of firms reduce time spent on admin tasks, which means you’re increasingly dependent on always-available systems.
In practice, that means tax software, QuickBooks, email, client portals, and e-file systems must stay fast and available—even at 9 PM on a Saturday in March.
Practical Actions You and Your IT Team Should Take
As the owner, your job is to set expectations, fund the right solutions, and make sure your IT partner or internal team executes before tax season hits.
1. Define Acceptable Downtime and Recovery Targets
Set Recovery Time Objective (RTO) for critical apps (e.g., “tax software back online within 30 minutes”).
Set Recovery Point Objective (RPO) for data (e.g., “no more than 15 minutes of work lost if something fails”).
Require your IT provider to document how their backup and disaster recovery design actually meets those targets.
2. Harden and Modernize Your Infrastructure
Move key workloads (tax apps, file shares, QuickBooks, portals) to scalable cloud or private hosting so performance doesn’t collapse under peak load.
Decommission old servers and unused software that increase failure risk and maintenance overhead.
Implement redundant systems for critical functions—at minimum, dual internet connections from different providers.
3. Automate the “Failure-Prone” Tasks
Enable automated patch management so security and stability updates happen after hours, not manually in the middle of busy season.
Automate data backup verification so someone doesn’t have to remember to check if last night’s backups actually completed.
Use automation for repetitive workflows like recurring invoice generation and batch processing of returns during off-hours.
4. Lock Down Cybersecurity Without Slowing Staff
Enforce multi-factor authentication (MFA) on all remote access, portals, and email accounts that touch client financial data.
Standardize access control (no shared logins, immediate offboarding for departed staff, clear least-privilege rules).
Maintain a written information security plan aligned with IRS Publication 4557 and FTC Safeguards expectations.
5. Demand 24/7 Support and Clear Escalation
Make 24/7 support a non-negotiable during tax season so issues at night or weekends are addressed immediately.
Require defined SLAs (response and resolution times) for any outage that touches tax apps, QuickBooks, or client-facing portals.
Ask your IT provider to test an incident response plan at least annually, including simulated ransomware or major vendor outages (like the July 2024 CrowdStrike event that disrupted 8.5 million devices).
6. Train Your Team to Avoid Preventable Incidents
Run short, focused phishing and security awareness training for staff before busy season.
Provide simple playbooks for “what to do if X happens” (ransomware popup, strange login alert, application freeze).
Make it clear that reporting a problem early is rewarded, not punished—this reduces hidden incidents that later explode into full outages.
Common Client Questions (and Strong Answers You Can Give)
You can turn solid IT preparation into a client trust advantage by proactively answering these questions.
Q1: “What happens to my data if your system goes down during tax season?” A: Our systems are backed up frequently with both onsite and cloud-based, immutable backups, and we have defined recovery objectives so we can restore access quickly even in a worst-case scenario.
Q2: “How do you protect my financial data from hackers?” A: We use multi-factor authentication, strict access controls, encryption, and continuously updated security tools aligned with IRS and FTC guidelines to safeguard your information.
Q3: “Will a cyberattack or outage delay my return filing?” A: We’ve engineered redundancy and disaster recovery around our tax applications, with clear recovery time targets and 24/7 IT monitoring, so even if something happens, we can recover quickly without missing filing deadlines.
Q4: “Can I still access my documents if your office is closed?” A: Yes, our cloud-based portals and systems are designed for secure remote access, allowing us and you to access documents from anywhere as long as there is internet connectivity.
How Farmhouse Networking Helps Accountants Minimize Downtime
Farmhouse Networking specializes in managed IT services for fast-growing accounting and finance firms, with a focus on performance, uptime, and client experience. As a business owner, you get a partner that understands both the technical and regulatory pressures of tax season.
Here’s how Farmhouse Networking can support the action steps above:
Proactive managed IT and cloud services: We design and manage scalable infrastructure and cloud solutions built specifically to handle tax-season peak loads for accounting firms.
Business continuity and disaster recovery: We implement and test backup strategies (including immutable and cloud backups), document RTO/RPO, and prepare runbooks so your team knows exactly what happens when something fails.
Security and compliance alignment: We deploy MFA, patch management, endpoint protection, and network hardening that align with IRS and FTC expectations, helping you protect client data and avoid regulatory headaches.
24/7 monitoring and support: We provide round-the-clock monitoring and responsive support, so your late-night tax work is covered and small issues don’t become revenue-killing outages.
Strategic technology roadmap: We help you decommission legacy systems, plan upgrades, and “future-proof” your practice so each year’s tax season gets easier, not harder.
Take the Next Step Before the Next Busy Season
If you wait until March to “fix IT,” you’re already too late. The easiest way to protect your firm’s revenue, reputation, and sanity is to partner with an IT team that lives and breathes accounting workflows and tax-season realities.
Email support@farmhousenetworking.com for more information about how Farmhouse Networking can help improve your business, minimize downtime next tax season, and give you and your team the confidence to focus on client work instead of fighting technology.
Managed cloud services pricing helps small businesses control IT costs with transparent, predictable monthly cloud support.
We have received numerous inquiries from potential customers regarding our pricing structure. Specifically, they want to know if we offer monthly contracts or if we charge an hourly rate. The answer is Yes.
Hourly Rate
For customers who require a one-time fix or need a project completed, we offer a service based on an hourly rate. Our rate for remote or on-site work that is not covered under a contract is $150 per hour. We bill in 15-minute increments and take pride in our efficiency. For clients with more than 2 service requests per month, we highly recommend signing up for a contract to save money and benefit from our expert oversight.
Monthly Contracts
There are three types of monthly contracts:
Remote Maintenance Contract
This is the package that most of our clients choose. It includes automated maintenance, cyber security protections, and unlimited remote support. Since most problems and questions can be handled remotely, this package offers real value.
Full Service Maintenance Contract
This package is for clients who want complete peace of mind. It includes all services, whether remote or at their offices. Additionally, it provides some additional benefits, such as top priority in our support queue.
Co-Managed IT Contract
This special package is designed for companies that already have a full-time IT employee or IT service companies in need of extra help. It provides them with the necessary automations and tools to make their jobs easier, allowing them to focus on what matters. This package also includes a discount on our remote and on-site services.
All contracts are based on a per-device model, taking into account the number of workstations, printers, servers, switches, etc. on the client’s network. We use this model because the other popular model, per user, is too vague and can easily hide excessive profit margins. Contracts can be month-to-month or a yearly commitment. The difference is that with a yearly commitment, you are protected from price increases for the entire year. We also offer many optional add-ons for our clients, such as Office 365, Employee Security Training, Penetration/Vulnerability Scanning, Mobile Device Management, Compliance, Secure Remote Access, and Security Operations Center.
Are you looking for reliable IT support that suits your business’s unique requirements? Look no further! Our flexible pricing options cater to businesses of all sizes. Whether you require one-time assistance or ongoing support, we have the right plan for you. Ready to take your business IT support to the next level? Contact us today to discuss your needs and find the perfect plan for your business.
2024 networking trends like WiFi 6E and zero trust architecture prepare small businesses for hybrid work and cybersecurity demands.
As we enter 2024, the U.S. Chamber of Commerce reports that 64% of business owners believe their businesses are in good health, showing confidence in navigating the future. Technology has emerged as a key driver of success, enabling businesses to thrive in uncertain times. Farmhouse Networking has identified four essential technology trends that will empower businesses in 2024, propelling them towards growth and success.
1. Harnessing the Power of Artificial Intelligence
Artificial intelligence (AI) has moved beyond the realm of technology discussions and is now at the forefront of business success. Businesses utilizing AI credit it for increased success, as it offers game changing assistance in various areas of operations. AI tools can automate tasks, saving time and resources for businesses.
AI for Operational Efficiency
Businesses can leverage AI to automate expense management, correlate data from multiple sources to create meaningful reports, create sales presentations that address customer needs, and tackle tasks that were previously time-consuming. By harnessing AI, manufactures can optimize inventory, align staffing with peak hours, and identify opportunities for targeted promotions. Although implementing AI may require an initial investment, the positive impact it can have on businesses in 2024 is promising.
AI for Enhanced Customer Experiences
Customer experience plays a pivotal role in business success, with 34% of business leaders recognizing the pivotal role of technology in delivering exceptional experiences. Upgrading systems to ditch outdated tech and manual methods is a priority for many businesses in 2024. Chatbots, for instance, are invaluable for front-line customer service agents, providing round-the-clock support. Automated assistants and Unified Communications tools enhance customer interactions and employee productivity. These digital processes not only enhance retention and satisfaction but also create opportunities for cross-selling and upselling efforts.
2. Delivering Exceptional Digital Customer Experiences
Businesses understand the importance of delivering exceptional digital customer experiences in 2024. Upgrading systems and embracing efficient digital processes will be key to achieving this goal.
Upgrading Systems for Efficiency
Outdated technology and manual methods hinder efficiency. Businesses are expected to upgrade their systems by adopting AI, automating repetitive tasks, and migrating to the cloud. These solutions make information easily accessible, guide customers interactions, and improve employee productivity.
Embracing Cloud-based Solutions
A robust technology infrastructure is crucial for businesses to keep up with competition and exceed customer expectations. Automation software can save time and cut down on expenses by managing data and completing routine tasks. Mobile technology ensures network connectivity anywhere, anytime, allowing for collaboration on the go. Cloud based systems enables efficient management of IT costs plus offer flexibility and scalability, especially for businesses, as the workforce continues to move away from traditional office setups.
3. The Backbone of Business Operations: Fast and Reliable Connectivity
Fast and reliable connectivity is the backbone of efficient operations, seamless communication, and scalable expansion. Businesses across different sectors can benefit from investing in connectivity solutions.
Optimizing Inventory and Collaboration
Manufactures can leverage fast and reliable a to optimize inventory management. By having real-time visibility into inventory levels, manufactures can prevent stockouts and ensure they have the right products available when customers need them. Accountants can collaborate effectively without being limited by physical office spaces. Cloud connectivity allows them to access customer files, share updates, and communicate with team members regardless of their location.
Enhancing Healthcare Services
Connectivity plays a vital role in enhancing healthcare services. From telemedicine to remote patient monitoring, healthcare providers can offer more accessible and efficient care. Fast and reliable connectivity enables seamless communication between healthcare professionals and patients, facilitates the sharing of medical records, and supports the use of emerging technologies like artificial intelligence and Internet of Things (IoT) devices.
Safeguarding Customer and Company Devices
Investments in network connectivity not only benefit customers but also help safeguard customer and company devices. By adopting a complete network connectivity solution that includes reliable internet, network security measures, and disaster recovery solutions, businesses can protect sensitive data and ensure the smooth operation of their technology infrastructure.
4. Embracing the Future: Expanding Technology Spending
In 2024, CEOs are planning to expand their technology spending to stay competitive and meet evolving customer expectations. However, to fully leverage the benefits of technological investments, businesses need to partner with reputable companies that can provide robust network infrastructure.
Strengthening Technological Investments with Robust Networks
Businesses should partner with companies like Farmhouse Networking to reinforce their critical technological investments. Robust networks ensure reliable network connectivity, data security, and seamless integration of technology solutions. By partnering with trusted providers, businesses can enhance their technology infrastructure and drive growth.
Weathering Uncertainties with Tech Transformation
By staying ahead of technology trends, business owners can not only weather uncertainties but also emerge stronger and more resilient. Embracing the power of artificial intelligence, delivering exceptional digital customer experiences, building a strong technology infrastructure, and investing in fast and reliable network connectivity will position businesses for success in 2024 and beyond.
Embracing these tech trends and partnering with trusted providers will enable businesses to thrive in an ever-evolving business landscape.
Implement zero trust to safeguard mobile workforce from cyber threats anywhere
Remote work and mobile devices have become the norm, so ensuring the security of your workforce and sensitive data is paramount. Traditional security measures based on perimeter defense are no longer sufficient to protect against the sophisticated cyber threats that target mobile devices and exploit vulnerabilities in the network. This is where the concept of zero trust comes into play. Zero trust is a security framework that challenges the notion of “trust but verify” and instead adopts a “never trust, always verify” approach. By implementing a zero trust model, organizations can establish a security infrastructure that provides continuous authentication, authorization, and monitoring to safeguard their mobile workforce and sensitive data.
Understanding the Concept of Zero Trust
The concept of zero trust is rooted in the recognition that a one-time authentication and authorization process is not enough to ensure security in today’s dynamic threat landscape. Changes in user behavior, location, and other factors should radically impact access decisions. Zero trust takes a proactive approach to security by enforcing minimal access to resources, requiring continuous security monitoring, risk-based access control, and real-time authentication and authorization based on up-to-date information. Unlike traditional security models that rely on perimeter defense and trust users and devices within the network, zero trust challenges the idea of inherent trust and verifies the authenticity and integrity of every user and device, regardless of their location or network connection.
The Evolution of Zero Trust
The concept of zero trust has evolved over time in response to the increasing risks and challenges posed by mobile devices and remote work. The rapid adoption of mobile devices and the proliferation of internet-connected devices have expanded the attack surface, making traditional perimeter-based security measures inadequate.
Key Security Technologies for Mobile Devices
To enhance the security of mobile devices and implement zero trust, organizations should leverage key security technologies designed specifically for the mobile environment. These technologies include:
Enterprise Mobility Management (EMM): EMM ensures that mobile devices have the necessary policies and configurations in place, including mobile device management for security settings and configurations, as well as remote user access policy implementation. EMM provides a foundation for enforcing security controls and managing mobile devices within the organization.
Mobile Application Vetting (MAV): MAV ensures that applications comply with enterprise policies and do not contain known exploitable vulnerabilities. By vetting applications, organizations can reduce the risk of malicious applications compromising the security of mobile devices and accessing sensitive data.
Mobile Application Management (MAM): MAM focuses on ensuring compliance in deployed applications. It enables organizations to enforce security policies and manage the lifecycle of mobile applications, including app distribution, updates, and revocation. MAM helps organizations maintain control over the applications used by their mobile workforce.
Mobile Threat Defense (MTD): MTD solutions detect and mitigate threats from suspicious user behavior, network activity, and malicious attacks. These solutions leverage advanced analytics and threat intelligence to identify and respond to potential security threats in real time, providing an additional layer of protection for mobile devices.
Secure Containers: Secure containers provide isolation techniques to prevent organizational and personal data from commingling. By creating separate containers for different types of data, organizations can ensure that sensitive information remains secure, even if the device itself is compromised.
The Role of Intelligent Authentication
Intelligent authentication, powered by advanced rule sets and artificial intelligence, can significantly enhance the security of mobile devices in a zero trust environment. By combining biometrics with user behavior analysis, intelligent authentication systems can provide adaptive authentication that adapts to each user interaction, ensuring precise security measures. Integration between EMM, mobile threat defense, and existing logging, monitoring, diagnostic, and mitigation systems further enhances security capabilities.
Developing a Mobile Zero Trust Strategy
Implementing zero trust in the mobile environment requires a tailored approach that aligns with an organization’s specific goals, risks, and infrastructure. Businesses should develop their strategies based on a comprehensive assessment of the risks they face, with granular policies to mitigate those risks. The granularity of continuous authentication should be carefully determined to strike the right balance between security and usability. It’s important to note that technology is only one part of the solution; organizations must also review their mobile use policies and ensure that processes and human factors align with zero trust principles
With an intelligent authentication approach and a tailored mobile zero trust strategy, organizations can safeguard their mobile workforce and data from advanced cyber threats. Farmhouse Networking can make this a reality for your organization.
Streamlining Your Company’s Technology Infrastructure
Hyperconvergence consolidates servers, storage, and networking into scalable HCI infrastructure, streamlining small business IT operations.
Modern businesses rely heavily on their IT infrastructure to operate efficiently and effectively. As companies grow, they often accumulate a hodgepodge of hardware and software systems that were never designed to work together. This lack of integration can lead to inefficiencies, increased costs, and a lack of agility in responding to changing business needs. To address these challenges, many businesses are turning to IT consolidation as a solution.
Understanding IT Consolidation
IT consolidation refers to the process of streamlining and centralizing a company’s technology infrastructure by combining multiple hardware and software systems into a cohesive and integrated environment. This consolidation can be done in various ways, such as merging separate hardware systems into a single platform or migrating to a hyperconverged infrastructure.
What is Hyperconvergence? Hyperconvergence is an emerging technology trend that combines storage, computing, and networking resources into a single, integrated system. It eliminates the need for separate hardware components and simplifies management. This approach offers several advantages, including increased efficiency, cost savings, improved business agility, and enhanced ability to support it.
The Benefits of IT Consolidation
Consolidating your technology infrastructure offers numerous benefits to businesses of all sizes. Let’s explore some of the key advantages:
Increased Efficiency: When businesses have multiple vendors for various technology services, resolving issues becomes a time-consuming and disjointed process. With consolidation, businesses can rely on a single managed service provider (MSP) who understands their entire system and can provide comprehensive support. This streamlines troubleshooting and reduces downtime, ultimately improving overall operational efficiency.
Cost Savings: Consolidating your technology with a single provider can also lead to significant cost savings. With a holistic view of your technology infrastructure, an MSP can identify redundancies, eliminate unnecessary services, and recommend more cost-effective solutions. Additionally, by bundling services under a single monthly fee, businesses can simplify their billing process and gain better visibility into their technology expenses.
Improved Business Agility: IT consolidation enables businesses to respond quickly to changing market conditions by simplifying processes and reducing the complexity of their technology environment. With a consolidated infrastructure, businesses can easily scale their operations, adopt new technologies, and implement changes without disruption.
Enhanced Support and Expertise: Working with an MSP for IT consolidation provides businesses with a supportive partner who understands their unique needs and goals. Unlike individual vendors who focus on selling their specific services, an MSP takes a holistic approach to ensure that all technology components work together seamlessly. They offer expert guidance, make better purchasing decisions, and provide ongoing support to optimize performance and security.
Implementing IT Consolidation
Implementing an IT consolidation strategy requires careful planning and execution. Here is a three-step process to guide you:
Step 1: Assess Your Technology Landscape: Before embarking on IT consolidation, it’s essential to assess your current technology landscape. Conduct a thorough audit of your hardware and software systems, identifying any gaps or redundancies. Consider your business needs and goals, as well as feedback from your employees and clients. This assessment will serve as a foundation for identifying areas where consolidation can bring the most significant benefits.
Step 2: Explore Hyperconvergence Solutions: As mentioned earlier, hyperconvergence is an increasingly popular approach to IT consolidation. Research and explore hyperconverged infrastructure solutions that align with your business requirements. Look for platforms that offer seamless integration of storage, computing, and networking resources while providing scalability, performance, and ease of management.
Step 3: Execute a Phased Consolidation Plan: To minimize disruption and ensure a smooth transition, it’s recommended to execute the consolidation plan in phases. Start by implementing the selected hyperconverged infrastructure platform alongside your existing systems. This allows for gradual adoption, training, and adjustment to the new technology. Once the new platform is fully integrated and employees are familiar with its features, you can begin eliminating redundant systems and optimizing your technology environment.
Let Farmhouse Networking evaluate your technology landscape, explore appropriate solutions, and execute a phased consolidation plan to streamline your company’s technology infrastructure and propel your business forward.
And God will generously provide all you need. Then you will always have everything you need and plenty left over to share with others. As the Scriptures say,
“They share freely and give generously to the poor. Their good deeds will be remembered forever.”
For God is the one who provides seed for the farmer and then bread to eat. In the same way, he will provide and increase your resources and then produce a great harvest of generosity in you. - 2 Corinthians 9:8-10
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