Some may wonder why we include unlimited remote support in our most popular monthly IT managed services contracts. The answer is simple. Our founder worked for other MSPs and has kept tabs on the industry standards and does not agree with how they bill their clients. 

How the other guys do it

Block Hour Contracts: There are many managed IT service companies out there who use this model which is very similar to the way many attorneys use a retainer – except in this case it is usually a monthly re-occurring charge. You pay a flat fee for a specified number of hours. The draw back of this is there are some months where you are over paying for the amount of time used and other months where you are charged overage fees. 

Per User Contracts: The latest trend is to count the number of employees and charge a per user fee. This may seem appealing to companies with small numbers of users and large numbers of devices. The price for this kind of service is usually very high and the services included in the contract are not always clear. There is just too much room for inflated margins here. There can also be caps on the number of remote hours included in the contract which could result in overages. 

How Farmhouse Networking does it

Per Device Contract: We take the average cost of supporting a particular device across all our clients then add a small margin to keep the lights on and our employees fed. There are no hidden fees or hour caps to our most popular monthly IT managed service contracts. Call us during business hours, have the phone answered by our professional staff, get fast and effective support, and go on with your work day. 

If you are tired of getting the run around from your current IT service provider, call Farmhouse Networking for simple unlimited remote support.