As our business continues to focus on providing white labeled Tier 3 IT support services, RMM as a service, and co-managed IT services this blog will be highlighting tips for Synology resource monitoring. We have developed best practices for alerting on a Synology device for resources like CPU, Memory, and Disk Usage. When these Synology resource monitoring alerts are consistently triggered it show that the device is over utilized or if they remain triggered for long periods of time then it shows there is an issue on the device itself. We also setup weekly Storage Reports to get an accurate view of the changes and growth going on with client storage.

Setup Notifications

Make sure that Notifications are setup on the Synology first

1. Open Control Panel
2. Click on Notifications
   • Check enable email notifications
   • Choose Service Provider
   • Login to Gmail or use Custom SMTP server for Office 365 as the sender
   • Change Subject to indicate name of device
   • Add recipient email (Best to use one that ties into a PSA or RMM)
   • Click Apply
   • Send a Test Email

Setup Synology Resource Monitoring

1. Open Resource Monitor app
   1. Click on Performance Alarm to the left
   2. Click on Rules tab
   3. Click Create
   4. Create the following Rules one by one
      1. Volume Critical
         1.  Select which volume [create multiple rules if more than one volume]
         2. Select Disk I/O utilization
         3. Greater than 90%
         4. Level Critical
      2. Volume Warning
         1.  Select which volume [create multiple rules if more than one volume]
         2. Select Disk I/O utilization
         3. Greater than 75%
         4. Level Warning
      3. System Memory Critical
         1. Memory Usage
         2. Greater than 90%
         3. Level Critical
      4. System Memory Warning
         1. Memory Usage
         2. Greater than 75%
         3. Level Warning
      5. System CPU Critical
         1. CPU Usage
         2. Greater than 90%
         3. Level Critical
      6. System CPU Warning
         1. CPU Usage
         2. Greater than 75%
         3. Level Warning
   5. Click Settings and check box to Enable usage history then click Save

Setup Storage Reports

1. Open Storage Analyzer
   1. Select new location
   2. Create new shared folder named Log Files – hide from network
   3. Go back to Storage Analyzer and select new folder
   4. Set volume usage data to be collected Daily at 2am 
   5. Create report task
      1. Send to email (Best to use one that ties into a PSA)
      2. Generate reports at Monday 4am
      3. Keep 60 reports then click Next
      4. Select report items
         1. Volume Usage
         2. Shared Folders
         3. Potential Duplicate Files
         4. Large Files
         5. Least Recently Modified Files then click Next
      5. Analyze all folders then click Next
      6. Leave duplicate file defaults then click Next
      7. Click Done
   6. Close App

Once this is setup you will start getting email alerts sent to you or better yet your PSA / RMM for ticket creation and review.

If your company is a MSP or wants to become one and automation just seems out of reach, then contact us to run your RMM for you.