Reliable and secure internet access is critical, especially for satellite offices relying on connectivity to central locations. Recently, one of our healthcare clients was nearly shut down by their ISP after the Recording Industry Association of America (RIAA) reported illegal music downloads traced to their IP address. The source? An open guest wireless network left unprotected.
How the Incident Unfolded
The ISP alerted the client via email, having received a complaint from the RIAA alleging that copyrighted music was illegally copied and distributed through BitTorrent on their network. Farmhouse Networking’s investigation pinpointed the activity: at 2 a.m., someone exploited the guest WiFi, which lacked any password protection, to download files illegally.
Had the ISP shut down the internet, this satellite healthcare office would have faced canceled appointments and redirected patients, impacting not only their reputation but costing thousands in lost revenue.
Key Wireless Network Security Lessons for Healthcare Providers
This incident highlights crucial vulnerabilities common in healthcare and other sectors:
- Never leave guest WiFi networks open. Any unsecured network is an open invitation to unauthorized use and legal risks.
- Use strong encryption and passwords on all wireless networks, including guest access, to block unauthorized connections.
- Implement DNS filtering to prevent illicit peer-to-peer activity and block access to unauthorized sites.
- Separate guest traffic from internal business-critical networks to safeguard sensitive data and operations.
- Regularly audit network access points and update security settings, including changing default passwords on routers and regularly changing the wireless passwords.
Steps Farmhouse Networking Took to Protect the Client’s Wireless Network
Working closely with the healthcare office, Farmhouse Networking:
- Secured their wireless network with strong WPA3 encryption and complex passwords.
- Added DNS filtering to the guest wireless network to prevent peer-to-peer and similar applications.
- Advised on ongoing monitoring and best security practices to safeguard against future misuse.
- Emphasized the importance of network segmentation to protect sensitive healthcare data.
Why Wireless Network Security Matters in Healthcare
Beyond avoiding ISP shutdowns and illegal activity accusations, securing wireless networks in healthcare is essential for compliance with regulations like HIPAA, protecting Electronic Protected Health Information (ePHI), and maintaining patient trust.
Protect Your Business WiFi Today
Don’t risk your healthcare practice’s internet access, reputation, or compliance by allowing unsecured wireless access. Contact Farmhouse Networking to perform a comprehensive wireless network security assessment tailored to your industry’s unique needs. Secure your internet, protect your patients, and keep your practice running smoothly.