Stepping over dollars to pick up pennies with backup can cost your business more than it saves—invest in reliable online backup instead.
It’s story time again!
This time we are talking about Dave a former client of ours. He decided several years ago to change his accounting practice’s IT support to a national company that produced one of the software packages he used. Dave listened to their sales pitch about a better understanding and support of their software for less money per month. Dave still called us once and awhile to help do things in person because this national company did not have any local presence. It had been almost a year since we had heard from Dave last when we got a phone call from another local computer repair shop asking us for any information we could provide to help them – Dave’s server had crashed and was not booting after a power outage.
It turns out that Dave’s national IT support company did not have any backups of the server. They had no idea how the server was configured and this forced Dave to reach out to the local computer repair shop. We gave them credentials that we had for the backup system we had put in place previously and talked them through reconnecting a network storage device to the server to get the server back to complete functionality. This process took them about a week to complete.
During the time that we did support Dave there was a similar incident with one of his computers. We used the backup system we had recommended to get him back to fully functional in a matter of hours – in the middle of tax season no less.
The moral of the story is that Dave should have stayed with Farmhouse Networking or moved to a managed IT support company that understands both the software and the things that can go wrong in a company like Dave’s account practice so that he could be properly protected.
CrowdStrike Falcon update triggers massive IT outage across cloud services
The recent CrowdStrike IT outage on July 19, 2024, caused by a defective update for Windows, serves as a stark reminder of the importance of managing IT infrastructure and proactive measures to prevent system downtime. While no system is entirely immune to outages, there are several strategies businesses can implement to minimize the risk and impact of such incidents.
Key Strategies to Prevent IT Outages
Improve Continuous Integration / Continuous Deployment (CI/CD) Practices: One of the most effective ways to prevent outages caused by software updates is to enhance CI/CD practices. This approach involves:
Automating the testing and deployment process
Implementing rigorous quality assurance checks
Using staging environments to test updates before full deployment
Gradually rolling out updates to detect issues early
By improving CI/CD practices, businesses can catch potential issues before they affect the entire network, reducing the likelihood of widespread outages.
Implement Comprehensive Load / Failure Testing: Regular load testing is crucial to ensure that systems can handle typical use cases and determine their potential in high use scenarios. A game plan should also be put in place for when systems fail to map out the road to recovery. This involves:
Simulating various levels of user activity
Identifying performance bottlenecks
Optimizing system architecture and configuration
Preparing for crisis scenarios, such as partial resource failures
Practice response to system failures before they become reality
Load / failure testing helps businesses understand their system’s limitations and address potential issues before they lead to outages.
Ensure Proper Scalability: As businesses grow, their IT infrastructure must be able to scale accordingly. This includes:
Designing systems with future growth in mind
Utilizing cloud technologies for flexible resource allocation
Regularly reviewing and updating system architecture
Implementing efficient systems that can handle increased business
Proper scalability ensures that systems can continue to function effectively as demand increases, reducing the risk of outages due to overload.
Enable Automatic Updates with Caution: While automatic updates can help keep systems secure and up-to-date, they should be implemented carefully. Best practices include:
Testing updates in a controlled environment before widespread deployment
Staggering updates across different system components
Having a rollback plan in case of issues
Monitoring systems closely after updates are applied
Automatic updates can help prevent security vulnerabilities, but they must be managed carefully to avoid introducing new issues.
Implement Comprehensive Monitoring: A robust monitoring system is essential for detecting and addressing potential issues before they escalate into outages. This includes:
Using a centralized monitoring platform for all IT infrastructure
Outsourcing it management is resources are not available
Setting up alerts for unusual system behavior or performance metrics
Implementing predictive analytics to identify potential issues early
Regularly reviewing and updating monitoring parameters
Comprehensive monitoring allows businesses to take a proactive approach to system management, reducing the risk of unexpected outages.
Conduct Regular Employee Training: Human error is a common cause of IT outages. Regular employee training can help mitigate this risk. Training should cover:
Best practices for system usage
Recognizing and reporting potential security threats
Proper procedures for applying updates and patches
Emergency response protocols in case of system issues
Well-trained employees are less likely to make mistakes that could lead to outages and are better equipped to respond effectively when issues do occur.
Don’t let IT outages disrupt your business. Take action now to protect your company’s technology infrastructure. Call Farmhouse Networking today at (541) 761-9549 to schedule a comprehensive IT assessment and learn how our expert team can implement strategies to prevent costly downtime. Secure your business’s future with proactive IT management.
Safeguarding your business data is paramount. Cyber threats are ever-evolving, and data breaches can have severe consequences. To fortify your business defenses, consider implementing the following security and encryption tools:
Operating System Encryption
Encryption is the process where normal data is transformed into something unreadable without the keys unlock it. Windows has encryption built in using BitLocker software in conjunction with modern hardware to keep data safe on physical hard drives. In case a computer is stolen or lost the data is unreadable (assuming the password protecting the computer is strong).
Virtual Private Network / Zero Trust Network Access
Whenever employees are remote or working from home they need to be able to connect to company resources without endangering company data. This is best done through Zero Trust Network Access (ZTNA) which is the next-gen replacement for the older virtual private network connection ZTNA assumes that all connections are threats unless proven otherwise and those who are connecting must have their computers tested to make sure they are safe. This approach also only allows users to connect to the resources that are specifically needed to function.
Antivirus / Extended Detection and Response
One key to staying cyber secure is to recognize and repel threats before they do any damage. Utilizing AI and automation extended detection and response (XDR) is the modern replacement for antivirus. It is able to detect behavior patterns that malicious software and hackers use when attacking your systems then automatically undue any changes they have made.
Email Encryption and SPAM Filtering
When sending sensitive data via email it is now the standard to send it via encrypted channels with each message also being encrypted. Most companies that provide encryption also provide SPAM filtering which keeps phishing, spoofing, and malicious emails from targeting employees. This is often the most effective means hackers use to gain a foot hold in networks.
Backups
There will inevitably be times when hackers are able to breach even the best defenses, so the only recourse at that time is to have good backups in multiple locations to recover once the attacker is repelled. Without good backups many companies have had to pay ransoms and hope for a response or go out of business.
Remember, data security is an ongoing process. Combine these tools with user education and strong password practices,. Stay vigilant, adapt to new threats, and invest wisely in protecting your digital assets and reputation. Call Farmhouse Networking to advise you on how to best secure your business.
Lenovo ThinkPad laptops and desktops are the best choice for business computers because of durability, security, performance, and easy integration into managed IT and TaaS.
Farmhouse Networking only recommends the best computers for your business and Lenovo stands head and shoulders above the rest. Here are several reasons why Lenovo is the best company for businesses to buy computers from:
Unmatched Reliability and Durability
Lenovo’s ThinkPad series is renowned for its durability and reliability. Originally developed by IBM, ThinkPads have been a staple in the business world for decades. These laptops undergo rigorous MIL-SPEC testing to ensure they can withstand extreme conditions, making them ideal for professionals who need a dependable device.
Superior Performance
Lenovo computers are designed with performance in mind. Whether you need a powerful desktop for complex data analysis or a lightweight laptop for on-the-go productivity, Lenovo offers a range of devices equipped with the latest processors, ample memory, and high-quality graphics. This ensures that your business operations run smoothly and efficiently.
Innovative Features
Lenovo consistently integrates innovative features into their products. For instance, the ThinkPad X1 Carbon Gen 11 offers a sleek design, fast processor options, and a long battery life, making it a versatile choice for any business. Additionally, Lenovo’s business laptops often come with advanced security features, such as biometric authentication and encryption, to protect sensitive business data.
Customizability and Upgradability
One of the standout features of Lenovo computers is their customizability. Businesses can choose from a variety of configurations to meet their specific needs. Moreover, many Lenovo laptops and desktops are designed to be easily upgradable, allowing businesses to extend the lifespan of their devices by upgrading components as needed.
Excellent Support and Warranty
Lenovo offers robust customer support and comprehensive warranty options. This ensures that businesses can get timely assistance and repairs, minimizing downtime and keeping operations running smoothly. Lenovo’s support services are highly rated, providing peace of mind for business owners. We always recommend that our clients sign up for the next business day warranties because they come onsite with parts the day after your first phone call.
Eco-Friendly Initiatives
Lenovo is committed to sustainability and eco-friendly practices. The company has made significant strides in reducing its environmental impact through energy-efficient products and sustainable manufacturing processes. For businesses looking to reduce their carbon footprint, Lenovo’s eco-friendly initiatives are a significant plus.
Spread the Costs with Tech-as-a-Service
Lenovo helps owners spread out the cost of new computers by allowing clients to finance their hardware or setup Tech-as-a-Service plan that turns hardware from a capital expense to an operating expense.
If your company is looking to update your fleet of laptops for remote workers, equip your engineers with the powerful workstations to create product models, or take advantage of the latest innovations to increase productivity – call Farmhouse Networking to let us do the shopping for you.
We pray daily for client prosperity, protection, and thriving businesses
We are a faith forward company and part of our expression of the faith is our interaction with our clients.
Why pray?
We meet with our clients twice a year and during those meetings we discuss what is going on in their business. Part of this discussion is asking our clients if there is anything that we can be praying for their business or personally. Our owner believes in the power of prayer and takes each of these requests to God in prayer each morning. We have seen specific and powerful answers to our prayers, so we give God the credit for that.
If you or your company would like to be prayed for each morning then contact us and we will lift them up in prayer.
Our billing practices make us unique by offering clear, predictable pricing and no hidden fees for co‑managed IT services.
Our owner, Scott Carr, has been working in the Managed IT Service Provider (MSP) and computer support industry for over 30 years. During that time he owned several different companies and has worked for other larger MSPs. The main take away from this experience is that other companies are out for profit at the expense of the client’s business success. They bill for their time and hardware in ways that make them the most money without concern about whether it is a good fit for the client.
So what are your billing practices?
Hourly billing: Farmhouse Networking has always had the policy that to bill clients for a full hour when only working on the task for couple of minutes is just taking more than our fair share. We decided from the beginning to bill our clients in 15 minute increments to keep billing honest and fair to the companies we serve.
Contracts: For years, Farmhouse Networking would only have month-to-month contracts with all of its monthly managed clients. We recently made the change to shielding our clients from inflationary price increases by having them sign a year contract to lock in prices for that term. We still offer month-to-month contracts for our clients who want the freedom that kind of agreement brings.
Hardware: When Farmhouse Networking takes on the management of a new client, we do not have requirement for clients to change out their hardware to using only the vendors that we recommend. We work with the client to develop a 5-year plan of hardware replacement to spread the costs of keeping equipment up-to-date. We have partnered with several hardware wholesalers to get the best-fit products for our client’s need at the best prices. We cannot compete with major online retailers prices, but trust our clients want to support us and allow us to have the reasonable markup of 15% on the products we sell.
Charity prices: For those companies that meet our charitable donation criteria, Farmhouse Networking offers deeply discounted hourly rates, contract terms, and hardware. We do this so that the causes we believe in are able to better serve those in the deepest need.
If your company is looking to partner with a Managed IT Service Provider that is transparent and fair with their biling practices, then contact Farmhouse Networking to get a free quote.
Co-managed IT delivers unlimited remote support to minimize downtime and enhance productivity
Some may wonder why we include unlimited remote support in our most popular monthly IT managed services contracts. The answer is simple. Our founder worked for other MSPs and has kept tabs on the industry standards and does not agree with how they bill their clients.
How the other guys do it
Block Hour Contracts: There are many managed IT service companies out there who use this model which is very similar to the way many attorneys use a retainer – except in this case it is usually a monthly re-occurring charge. You pay a flat fee for a specified number of hours. The draw back of this is there are some months where you are over paying for the amount of time used and other months where you are charged overage fees.
Per User Contracts: The latest trend is to count the number of employees and charge a per user fee. This may seem appealing to companies with small numbers of users and large numbers of devices. The price for this kind of service is usually very high and the services included in the contract are not always clear. There is just too much room for inflated margins here. There can also be caps on the number of remote hours included in the contract which could result in overages.
How Farmhouse Networking does it
Per Device Contract: We take the average cost of supporting a particular device across all our clients then add a small margin to keep the lights on and our employees fed. There are no hidden fees or hour caps to our most popular monthly IT managed service contracts. Call us during business hours, have the phone answered by our professional staff, get fast and effective support, and go on with your work day.
If you are tired of getting the run around from your current IT service provider, call Farmhouse Networking for simple unlimited remote support.
Streamline client maintenance via RMM automation and AI at Farmhouse Networking
Farmhouse Networking (FHN) is constantly looking for ways to enhance the services that we offer to our clients. Automation and artificial intelligence (AI) are two technologies that have emerged to streamline this process.
FHN uses automation to manage tasks that are typically performed manually, such as system configuration, software installation, and server maintenance. By automating these tasks, FHN can prevent human error and ensure that their clients’ systems remain up to date and secure.
In addition, FHN uses AI to monitor clients’ systems for potential issues, such as hardware failure, security breaches, or performance issues. AI-powered systems can analyze data to detect patterns or anomalies that may indicate a problem, allowing FHN to act quickly based on this laser focused data to prevent downtime or data loss.
Contact us today to learn how Farmhouse Networking can future-proof your network with our innovative maintenance solutions.
We hold SABR meetings with clients to review IT performance, risks, and strategy, ensuring your business stays aligned, secure, and ahead of issues.
As a Managed Service Provider (MSP), one of our main objectives is to provide our clients with top-notch IT solutions. In order to achieve this, it is essential to have a clear understanding of your client’s needs, goals, and challenges. This is where Semi-Annual Business Review (SABR) meetings come in.
A SABR is a meeting between the Farmhouse Networking and the client, typically held in the Spring and Fall, to review the client’s IT infrastructure, identify areas of improvement, and develop a roadmap for the future. The SABR provides a structured framework for discussing IT needs and aligning them with business goals.
Why does Farmhouse Networking use SABR meetings with their clients?
Improve communication: SABR meetings are an opportunity for Farmhouse Networking to strengthen their relationships with clients. Through regular SABR meetings, Farmhouse Networking can improve communication with the clients, identify pain points, and develop a better understanding of the client’s business operations.
Identify areas for improvement: Regular network inventories and standards compliance reviews provide Farmhouse Networking with a comprehensive view of the client’s IT infrastructure, allowing us to identify areas for improvement, non-alignment with industry standards, and to develop a roadmap for addressing those areas.
Align IT with business goals: The SABR meeting helps align IT objectives with business goals by allowing the client to disclose their vision for the companies future. This ensures that the client’s IT infrastructure is working towards achieving those objectives that are important to the business.
Proactive approach: SABR meetings allow Farmhouse Networking to take a proactive approach to IT management. By identifying potential problems before they occur, Farmhouse Networking can prevent downtime, system crashes, and other issues that can negatively impact the client’s business operations.
By regularly conducting SABR meetings, Farmhouse Networking can ensure that their clients are receiving the best possible IT solutions, positioning them as trusted advisors in their field.
EDR provides SMBs with real-time endpoint monitoring, automatic threat quarantine, and rapid incident response to minimize breaches.
Cybersecurity is more important than ever. Cyber threats are evolving and becoming increasingly sophisticated, making it essential for small and medium-sized businesses (SMBs) to protect their sensitive information. One crucial tool in the cybersecurity arsenal is Endpoint Detection & Response (EDR). In this article, we will explore why SMBs should prioritize EDR and the benefits it brings to their cybersecurity posture.
Understanding Endpoint Detection & Response
Endpoint Detection & Response (EDR) is a proactive cybersecurity solution that focuses on detecting, investigating, and mitigating advanced threats at the endpoint level. Endpoint refers to any device connected to a network, such as laptops, desktops, servers, or even mobile devices. EDR solutions monitor endpoints in real-time, collecting and analyzing data to identify and respond to suspicious activities or potential security breaches.
The Rising Threat Landscape for SMBs
SMBs often mistakenly believe that they aren’t attractive targets for cybercriminals due to their size. However, the reality is quite different. In fact, SMBs are increasingly being targeted by cybercriminals because they often have fewer resources dedicated to cybersecurity, making them an easier target. According to recent studies, nearly half of all cyberattacks target SMBs.
Moreover, the consequences of a successful cyberattack on an SMB can be devastating. From financial loss to reputational damage, the impact can be significant, and in some cases, even cause businesses to shut down. This highlights the urgent need for SMBs to invest in robust cybersecurity measures, such as EDR.
The Benefits of Endpoint Detection & Response for SMBs
Real-time Threat Detection: EDR solutions provide continuous monitoring of endpoint activities, enabling real-time threat detection. By analyzing behavioral patterns and indicators of compromise, EDR can quickly identify potential threats, allowing businesses to respond promptly and mitigate risks before they result in data breaches or system compromises.
Improved Incident Response Capabilities: EDR not only detects threats but also provides valuable insights to aid in incident response. It records endpoint activity logs, allowing security teams to investigate incidents, identify root causes, and take appropriate action to contain and remediate the threat effectively.
Visibility and Control: SMBs often struggle with limited visibility into their IT environments. EDR solutions provide deeper visibility into endpoints across the network, allowing IT teams to identify vulnerabilities, enforce security policies, and ensure compliance with regulatory requirements.
Proactive Threat Hunting: EDR empowers SMBs to take a proactive approach to cybersecurity by actively hunting for potential threats. By leveraging advanced detection techniques and threat intelligence, EDR can identify and mitigate emerging threats even before they have a chance to impact the organization.
Simplified Security Operations: Automating threat detection and response processes frees up valuable time for IT teams, enabling them to focus on other critical tasks. EDR solutions can automatically contain and remediate threats, reducing the burden on IT staff and improving overall efficiency.
Overcoming Challenges in Implementing EDR
While EDR offers immense benefits, implementing and managing EDR solutions can pose challenges for SMBs. Common obstacles include limited budgets and resources, the complexity of deployment, and the need for ongoing monitoring and maintenance. However, by partnering with a reliable cybersecurity provider, like Farmhouse Networking, that understands the unique needs of SMBs, these challenges can be overcome and the full potential of EDR can be realized.
It is not a matter of if you will be targeted, but when. Let Farmhouse Networking take proactive steps to secure your endpoints and fortify your cybersecurity defenses with EDR.
And God will generously provide all you need. Then you will always have everything you need and plenty left over to share with others. As the Scriptures say,
“They share freely and give generously to the poor. Their good deeds will be remembered forever.”
For God is the one who provides seed for the farmer and then bread to eat. In the same way, he will provide and increase your resources and then produce a great harvest of generosity in you. - 2 Corinthians 9:8-10
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