Our owner, Scott Carr, has been working in the Managed IT Service Provider (MSP) and computer support industry for over 30 years. During that time he owned several different companies and has worked for other larger MSPs. The main take away from this experience is that other companies are out for profit at the expense of the client’s business success. They bill for their time and hardware in ways that make them the most money without concern about whether it is a good fit for the client. 

So what are your billing practices?

Hourly billing: Farmhouse Networking has always had the policy that to bill clients for a full hour when only working on the task for couple of minutes is just taking more than our fair share. We decided from the beginning to bill our clients in 15 minute increments to keep billing honest and fair to the companies we serve.

Contracts: For years, Farmhouse Networking would only have month-to-month contracts with all of its monthly managed clients. We recently made the change to shielding our clients from inflationary price increases by having them sign a year contract to lock in prices for that term. We still offer month-to-month contracts for our clients who want the freedom that kind of agreement brings. 

Hardware: When Farmhouse Networking takes on the management of a new client, we do not have requirement for clients to change out their hardware to using only the vendors that we recommend. We work with the client to develop a 5-year plan of hardware replacement to spread the costs of keeping equipment up-to-date. We have partnered with several hardware wholesalers to get the best-fit products for our client’s need at the best prices. We cannot compete with major online retailers prices, but trust our clients want to support us and allow us to have the reasonable markup of 15% on the products we sell. 

Charity prices: For those companies that meet our charitable donation criteria, Farmhouse Networking offers deeply discounted hourly rates, contract terms, and hardware. We do this so that the causes we believe in are able to better serve those in the deepest need. 

If your company is looking to partner with a Managed IT Service Provider that is transparent and fair with their biling practices, then contact Farmhouse Networking to get a free quote.