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Frequently Asked Questions (FAQ) on IT Support:

Computer Network Support - Grants Pass, OR

________ is not working on my computer, what do I do first?

  • Stop using the computer.
  • Save all documents.
  • Reboot computer.
  • Try again to see if it is working now.
  • Call us at 541-761-9549

My ________ will not turn on, what do I do first?

  • Make sure all cables are securely plugged into the ________.
  • Trace each cable from the ________ to whatever it is plugged into and make sure the other end is plugged in.
  • Try to turn on your ________ again to see if it is working now.
  • Call us at 541-761-9549

My Computer is Infected, What Should I Do?

  • Stop using the computer.
  • Leave the computer alone! Do not carry out any further commands, including commands to Save data.
  • Do not close any of the computer’s windows or programs. Leave the computer alone.
  • Leave everything plugged in and do not turn off the computer or peripheral devices.
  • If possible, physically disconnect the computer from networks to which it is attached.
  • Call us immediately. Write down any unusual behavior of the computer (screen messages, unexpected disk access, unusual responses to commands) and the time when they were first noticed.
  • Write down any changes in hardware, software, or software use that preceded the malfunction.
  • Do not attempt to remove a suspected virus! Let the professionals do the dirty work.
  • Call us at 541-761-9549 immediately

How do I install the Farmhouse Networking remote access tool?

  • Go to https://www.farmhousenetworking.com/support/
  • Click on the Windows Download button and wait for download to finish
  • Open up Downloads folder on computer
  • Double-click on RemoteSupport.exe
  • Call us at 541-761-9549 get admin access for install (if needed)
  • Click Next, Next, Next, Install, Finished skipping any questions asked by the installer

Am I moving a computer or repurposing it? What is the difference?

  • Moving a computer is when the user will remain the same while the physical hardware is being moved to another office. Please use the “Workstation Move” ticket template below if this applies.
  • Repurposing a computer is when there was a computer in use by one user and will now be used by another user either in the same office or another office. Please use the “Workstation Repurpose” ticket template below if this applies.
  • If a computer is no longer in use then it needs to be put into storage at the Central Point Executive Offices, please use the “Workstation Repurpose” ticket template below if this applies.
  • If a computer from storage is being put back into use again, please use the “Workstation Repurpose” ticket template below if this applies.

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